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Moto Z Phones - Mod CapableMoto Z3 Play
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07-15-2019

NL

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Motorola z3 play headphone not working

2019-07-15, 7:38 AM

My headphone's are working, I tried those on a different phone, also I used different adapters but nothing works. It keeps on playing over the speakers. Cleaning it didn't help either.

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7464 Posts

03-05-2018

US

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Re: Motorola z3 play headphone not working

2019-07-16, 17:51 PM

Hi RikkertII,

 

Thanks for the post. I'd like to confirm, does it happen with media and calls? Please test the audio connection via Moto Help app > Diagnosis > Hardware Test > Audio Connection. Plug in your headphone and see if the icon changes. Let me know.

 

Best regards,
Rich
Motorola-Lenovo Support



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