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Moto Z Phones - Mod CapableMoto Z3 Play
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Motorola z3 play headphone not working

2019-07-15, 7:38 AM

My headphone's are working, I tried those on a different phone, also I used different adapters but nothing works. It keeps on playing over the speakers. Cleaning it didn't help either.


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Re: Motorola z3 play headphone not working

2019-07-16, 17:51 PM

Hi RikkertII,


Thanks for the post. I'd like to confirm, does it happen with media and calls? Please test the audio connection via Moto Help app > Diagnosis > Hardware Test > Audio Connection. Plug in your headphone and see if the icon changes. Let me know.


Best regards,
Motorola-Lenovo Support

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