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12-28-2016

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Purple creep

2019-08-19, 15:04 PM

Moto Z3 Play - dropped phone - no cracks.  Small purple dots in lower left corner - grew larger and more dense - almost completely taken over the screen.  

 

My question is will a screen replacement fix the issue? I don't want to pay for a screen replacement when I eventually will need to replace the entire phone.

 

I do have the AMAZING accidental damage protection on my phone but I believe I only get three fixes - this would be my 2nd since April.

 

Thank you!

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923 Posts

03-11-2019

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Re: Purple creep

2019-08-20, 13:33 PM

Hi TheonlyMLM,

 

Thanks for posting. A screen replacement should suffice to fix the purple spot on the screen since the damage is only noticeable on the OLED display. You'll notice when the phone is replaced if the IMEI is different. Let me know if you have more questions. 

 

Best regards,
Zeke
Motorola Support

 

 


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3 Posts

12-28-2016

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Re: Purple creep

2019-08-21, 12:45 PM
Thank you for your prompt response!
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2 Posts

09-04-2019

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Re: Purple creep

2019-09-04, 21:04 PM

Moto Z3 play- I have the same problem in my phone. Is it possible to send my phone to motorola to get it fixed, and how much would cost?

-Ethan

 

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Re: Purple creep

2019-09-04, 21:22 PM

Hi Ethan324,

 

Yes, you can send in the phone to Motorola if you are having the same issues. Here is a link where you can process a replacement: https://motorola-global-portal.custhelp.com/app/mcp/service. The cost will depend on the replacement options that you will choose. Let me know if you more questions. 

 

Best regards,
Zeke
Motorola Support


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Re: Purple creep

2019-09-04, 21:30 PM
Thank you
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