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3692 Posts

03-04-2016

India

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  • Posts: 3692
  • Registered: ‎03-04-2016
  • Location: India
  • Views: 59510
  • Message 11 of 13

Re:Polaroid Instashare Printer won't print

2021-09-15, 4:46 AM

@ Wildcat_fan03 wrote:

I tried everything the agent told paper tape to do except the send my information to y'all. I even tried getting new paper. I have a moto z3 play.

 

 

Hi, 

 

Sorry for the delay, we would like to ask for a bug report in order for us to investigate further. Bug report will collect information about your current device state.

 

1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps Developer options will be enabled.
3. Go to Settings ->System -> Advanced -> Developer options -> Enable USB debugging > Toggle On
4. Enable Settings -> System -> Advanced -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Once the issue is reproduced, Go to Settings -> System -> Advanced -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power-down menu.
6. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
7. Then upload the BugReport to your personal Google Drive and then share the link to the bug report on the forums in a reply.
8. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

 

Regards

Sandip



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7 Posts

09-02-2021

United States of America

7 Signins

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  • Posts: 7
  • Registered: ‎09-02-2021
  • Location: United States of America
  • Views: 25
  • Message 12 of 13

Re:Polaroid Instashare Printer won't print

2021-09-16, 1:12 AM

https://drive.google.com/file/d/1mmbMAVLBlzNXzy__ikA7eax4RP1mtW9O/view?usp=drivesdk.   

 

I did not notice any behavior before the bug report or during it. I did this at 9:08-9:10 P.M.

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736 Posts

02-18-2019

United States of America

101 Signins

7764 Page Views

  • Posts: 736
  • Registered: ‎02-18-2019
  • Location: United States of America
  • Views: 7764
  • Message 13 of 13

Re:Polaroid Instashare Printer won't print

2021-09-17, 13:02 PM

@ Wildcat_fan03 wrote:

https://drive.google.com/file/d/1mmbMAVLBlzNXzy__ikA7eax4RP1mtW9O/view?usp=drivesdk.   

 

I did not notice any behavior before the bug report or during it. I did this at 9:08-9:10 P.M.

 

Hi  @ Wildcat_fan03 ,

 

Thanks for the bug report. 

 

Kindly share the serial number of the Mod and the app version of the Moto Mod Manager app.

  • You can find the serial number of the mod in Settings > Connected Devices > Moto Mod > About this Mod.
  • The Moto Mod Manager app version can be found in Settings > Apps & notifications > See all xx apps > Moto Mod Manager > Advanced > Version (right under App details).

 

Please update your profile as well with your current phone model, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know by sending your reply here, if it's okay for me to look at your apps to see if they are the source of the problem.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

I also merged this post to your original post in the community.

 

Regards,
Mary
Motorola Support



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