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Moto Z Phones - Mod CapableMoto Z3 Play
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3994 Posts

03-04-2016

India

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  • Message 11 of 18

Re:Polaroid Instashare Printer won't print

2021-09-15, 4:46 AM

@ Wildcat_fan03 wrote:

I tried everything the agent told paper tape to do except the send my information to y'all. I even tried getting new paper. I have a moto z3 play.

 

 

Hi, 

 

Sorry for the delay, we would like to ask for a bug report in order for us to investigate further. Bug report will collect information about your current device state.

 

1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps Developer options will be enabled.
3. Go to Settings ->System -> Advanced -> Developer options -> Enable USB debugging > Toggle On
4. Enable Settings -> System -> Advanced -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Once the issue is reproduced, Go to Settings -> System -> Advanced -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power-down menu.
6. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
7. Then upload the BugReport to your personal Google Drive and then share the link to the bug report on the forums in a reply.
8. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

 

Regards

Sandip



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10 Posts

09-02-2021

United States of America

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  • Message 12 of 18

Re:Polaroid Instashare Printer won't print

2021-09-16, 1:12 AM

https://drive.google.com/file/d/1mmbMAVLBlzNXzy__ikA7eax4RP1mtW9O/view?usp=drivesdk.   

 

I did not notice any behavior before the bug report or during it. I did this at 9:08-9:10 P.M.

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1079 Posts

02-18-2019

United States of America

129 Signins

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  • Message 13 of 18

Re:Polaroid Instashare Printer won't print

2021-09-17, 13:02 PM

@ Wildcat_fan03 wrote:

https://drive.google.com/file/d/1mmbMAVLBlzNXzy__ikA7eax4RP1mtW9O/view?usp=drivesdk.   

 

I did not notice any behavior before the bug report or during it. I did this at 9:08-9:10 P.M.

 

Hi  @ Wildcat_fan03 ,

 

Thanks for the bug report. 

 

Kindly share the serial number of the Mod and the app version of the Moto Mod Manager app.

  • You can find the serial number of the mod in Settings > Connected Devices > Moto Mod > About this Mod.
  • The Moto Mod Manager app version can be found in Settings > Apps & notifications > See all xx apps > Moto Mod Manager > Advanced > Version (right under App details).

 

Please update your profile as well with your current phone model, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know by sending your reply here, if it's okay for me to look at your apps to see if they are the source of the problem.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

I also merged this post to your original post in the community.

 

Regards,
Mary
Motorola Support



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10 Posts

09-02-2021

United States of America

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  • Message 14 of 18

Re:Polaroid Instashare Printer won't print

2021-09-29, 19:57 PM

*************

Yes, it's fine if you look at my apps. 

Sorry It took so long for my reply I have been super busy !

 

Edited due to Site rules violation: putting personal information. -Jess

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5309 Posts

10-05-2016

United States of America

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  • Message 15 of 18

Re:Polaroid Instashare Printer won't print

2021-09-29, 20:40 PM

@ Wildcat_fan03 wrote:

*************

Yes, it's fine if you look at my apps. 

Sorry It took so long for my reply I have been super busy !

 

Edited due to Site rules violation: putting personal information. -Jess

 

Hi @ Wildcat_fan03,

 

Thanks for this information. I'll hand this over to our team to get this checked. We'll update you as soon as we hear information from them.

 

We put the serial number in your profile.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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10 Posts

09-02-2021

United States of America

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  • Message 16 of 18

Re:Polaroid Instashare Printer won't print

2021-10-13, 20:00 PM

I just wanted to say that it's still not working I accidentally hit the problem solved button.

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5309 Posts

10-05-2016

United States of America

654 Signins

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  • Message 17 of 18

Re:Polaroid Instashare Printer won't print

2021-10-19, 21:20 PM

@ Wildcat_fan03 wrote:

I just wanted to say that it's still not working I accidentally hit the problem solved button.

 

Hi @ Wildcat_fan03,

 

We apologize for the late response. Would you please share the bug report publicly so our team can check this? It's asking for access.

 

Thank you.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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10 Posts

09-02-2021

United States of America

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  • Message 18 of 18

Re:Polaroid Instashare Printer won't print

2021-10-21, 4:16 AM

I don't know how to share it. 

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