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Mengueche
Paper Tape
Posts: 2
Registered: ‎08-14-2019
Location: US
Views: 279
Message 1 of 4

Sim Card

Well... My phone fall in the floor and the screen when black. I change it since that day the phone doesnt not read any sim card. Th eproblem is that I dont know if this probem was when the phone felt to the floor, beacuse the screen was balck.

Senior MotoAgent
Senior MotoAgent
Posts: 979
Registered: ‎03-11-2019
Location: US
Views: 269
Message 2 of 4

Re: Sim Card

Hi Mengueche,

 

Thanks for posting. Does it show on the status bar No SIM card?  There could be a possibility that the card reader was damaged due to physical impact and you will need to send it to a service center for repair/replacement. Have you tried using different SIM cards? 

 

Best regards,
Zeke
Motorola Support


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Mengueche
Paper Tape
Posts: 2
Registered: ‎08-14-2019
Location: US
Views: 241
Message 3 of 4

Re: Sim Card

Can you guys send me the dirrection so i can send it 

 

Senior MotoAgent
Senior MotoAgent
Posts: 979
Registered: ‎03-11-2019
Location: US
Views: 205
Message 4 of 4

Re: Sim Card

Hi Mengueche,

 

You can process a replacement/repair for your device here: https://motorola-global-portal.custhelp.com/app/mcp/service. If you have any questions, feel free to reply here. 

 

Best regards,
Zeke
Motorola Support

 

 


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