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MattyPl_3
Punch Card
Posts: 16
Registered: ‎06-08-2018
Location: US
Views: 306
Message 1 of 3

Slow network wifi & data LTE full bars on both

I am having a persistant problem that has been going on since the pie update on a z3 play, when i test download speed it is under 3mbs on speedtest app & when i download from the play store a 50mb size app takes thirty minutes to complete just the download part. Sometimes just .10 or .15 (fraction) of a mb a second for the deration of the download. Internet is extremely slow in every app takes for ever to load anything.. sometimes never loading... help.. MetroPCS unlimited USA

MattyPl_3
Punch Card
Posts: 16
Registered: ‎06-08-2018
Location: US
Views: 284
Message 2 of 3

Re: Slow network wifi & data LTE full bars on both

I just want to clarify, the apps open & close fine it the internet i am having issue with...
Senior MotoAgent
Senior MotoAgent
Posts: 7,665
Registered: ‎03-05-2018
Location: US
Views: 266
Message 3 of 3

Re: Slow network wifi & data LTE full bars on both

Hi MattyPl_3,

 

Can you share the screenshot of the speed test? Also, update your profile with current phone, carrier and serial number -- this will help me investigate. Need help updating your profile? See here. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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