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KiRiON
SCSI Port
Posts: 61
Registered: ‎01-24-2015
Location: DE
Views: 336
Message 1 of 13

Sometimes the z3 play lost the smart lock options

Hi, 

 

maybe its a Android Problem/bug but sometimes the smart lock is complete empty. I mean, when i click on Security/Smart lock and enter my password the smart lock Settings Page is empty (no menu) and the smart lock didnt work as well.

I have to turn off the trust agents (smart lock (Google)) and reboot the Device. After that turn on the trust agents again and the smart lock menu is back and working. 

 

Plz fix 

 

Senior MotoAgent
Senior MotoAgent
Posts: 4,130
Registered: ‎03-05-2018
Location: US
Views: 285
Message 2 of 13

Re: Sometimes the z3 play lost the smart lock options

Hi KiRiON,

 

Thanks for posting. Can you share us a screenshot? That's actually a work around for the options to show up again. I'll share this with my team. Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well.

Need help updating your profile? See here.  Thanks.

 

Best regards,
Rich
Motorola Support

 

 

KiRiON
SCSI Port
Posts: 61
Registered: ‎01-24-2015
Location: DE
Views: 272
Message 3 of 13

Re: Sometimes the z3 play lost the smart lock options

Thanks.

I'll contact you if the error occurs again. Maybe the problem disappeared anyway with Android pie (if the Update arrives in the near future) 

Senior MotoAgent
Senior MotoAgent
Posts: 4,130
Registered: ‎03-05-2018
Location: US
Views: 233
Message 4 of 13

Re: Sometimes the z3 play lost the smart lock options

Hi KiRiON,

 

Alright. Just let me know here. Thanks.

 

Best regards,
Rich
Motorola Support

KiRiON
SCSI Port
Posts: 61
Registered: ‎01-24-2015
Location: DE
Views: 226
Message 5 of 13

Re: Sometimes the z3 play lost the smart lock options

It's back. You can look on my device. 

KiRiON
SCSI Port
Posts: 61
Registered: ‎01-24-2015
Location: DE
Views: 191
Message 6 of 13

Re: Sometimes the z3 play lost the smart lock options

Would be cool if a mod could look today on my device; to see the failure. Didnt turn it off since friday.

I want to restart the thing, to bring smart lock works again.

 

Thanks.

 

Edit: Hello? 

KiRiON
SCSI Port
Posts: 61
Registered: ‎01-24-2015
Location: DE
Views: 166
Message 7 of 13

Re: Sometimes the z3 play lost the smart lock options

Restart helps again.

I do not want to wait a week (or more) to use a device with a malfunctioning feature and no one from moto looks on it to check what's wrong. Maybe you fix it yourself and the problem does not occur after a firmware update. I just wanted to help.

 

Solution for me: Reboot the device frequently until Smart lock works again.

KiRiON
SCSI Port
Posts: 61
Registered: ‎01-24-2015
Location: DE
Views: 152
Message 8 of 13

Re: Sometimes the z3 play lost the smart lock options

It's gone again ..

@Agent_Rich Plz take a look on my device 

Senior MotoAgent
Senior MotoAgent
Posts: 4,130
Registered: ‎03-05-2018
Location: US
Views: 140
Message 9 of 13

Re: Sometimes the z3 play lost the smart lock options

Hi KiRiON,

 

Thanks for posting back. This has still been an ongoing concern with Google. For now, we need to stick with the work around. Rest assured that we're aware on this. Thank you. 

 

Best regards,
Rich
Motorola Support

cdysthe6
Ctrl-Alt-Del
Posts: 7
Registered: ‎06-01-2018
Location: US
Views: 120
Message 10 of 13

Re: Sometimes the z3 play lost the smart lock options

Hi Agent_Rich

 

I'm having this problem as well. I can not find any Google issue when I search, so could Motorola support please provide a link to the issue here so we can keep an eye on it ourselves? Which other Android devices have this problem?

 

This is a really annoying problem so I do not want to sit around and wait and would like an update from Motorola. Rebooting several times a week is NOT even a workaround, it's an emergency measure.

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