12-30-2018 01:37 AM
maybe its a Android Problem/bug but sometimes the smart lock is complete empty. I mean, when i click on Security/Smart lock and enter my password the smart lock Settings Page is empty (no menu) and the smart lock didnt work as well.
I have to turn off the trust agents (smart lock (Google)) and reboot the Device. After that turn on the trust agents again and the smart lock menu is back and working.
01-02-2019 11:37 AM
Thanks for posting. Can you share us a screenshot? That's actually a work around for the options to show up again. I'll share this with my team. Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well.
Need help updating your profile? See here. Thanks.
01-07-2019 07:21 AM - edited 01-08-2019 01:38 PM
Would be cool if a mod could look today on my device; to see the failure. Didnt turn it off since friday.
I want to restart the thing, to bring smart lock works again.
01-09-2019 12:33 AM
Restart helps again.
I do not want to wait a week (or more) to use a device with a malfunctioning feature and no one from moto looks on it to check what's wrong. Maybe you fix it yourself and the problem does not occur after a firmware update. I just wanted to help.
Solution for me: Reboot the device frequently until Smart lock works again.
01-10-2019 07:47 AM
Thanks for posting back. This has still been an ongoing concern with Google. For now, we need to stick with the work around. Rest assured that we're aware on this. Thank you.
01-13-2019 05:37 AM - edited 01-13-2019 05:43 AM
I'm having this problem as well. I can not find any Google issue when I search, so could Motorola support please provide a link to the issue here so we can keep an eye on it ourselves? Which other Android devices have this problem?
This is a really annoying problem so I do not want to sit around and wait and would like an update from Motorola. Rebooting several times a week is NOT even a workaround, it's an emergency measure.