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Terrible audio through any video recording app

2020-11-20, 23:02 PM

No matter what application I use when recording a video, the audio comes out sounding like it's underwater. I've completely reset the phone and the apps and updated them. This did not happen until I updated this phone to Android 9. I'm seeing other people having the same issue. My audio sounds exactly the same as theirs does.

 

https://forums.lenovo.com/t5/Moto-Z3/Moto-Z3-play-audio-recording-issues/m-p/4522213

 

Using an app to record just audio sounds crystal clear. This is the app I use.

 

https://play.google.com/store/apps/details?id=com.hiqrecorder.full

 

I see the other thread had the poster try the Moto Help app; the audio sounds the same as in videos, like it's underwater.

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2460 Posts

03-11-2019

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Re:Terrible audio through any video recording app

2020-11-23, 21:02 PM

Hi kb3uoe,

 

I will be glad to help you with this. Does this also happen during calls? If you have already tried performing a hardware test on the microphone then we suggest to have the device sent to a service center for repair. Kindly go to this link to get started: https://motorola-global-portal.custhelp.com/app/mcp/service/open/request?linkId=54149943 

 

Best regards,
Zeke
Motorola Support



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3 Posts

11-20-2020

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Re:Terrible audio through any video recording app

2020-11-23, 21:06 PM

No, it doesn't happen during phone calls. 

 

There's nothing wrong with the hardware on this device. This was caused by a software update. I can send my phone in, at my own cost, for an issue you guys caused, and when I get the replacement, it's going to do the same thing. I want to know how to fix this without you guys running me through the financial wringer.

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Re:Terrible audio through any video recording app

2020-11-25, 16:17 PM

Hi kb3uoe,

If this happened after the software, we suggest to flash your device using the Repair and smart assistant app for the PC. This will delete everything on your device so we suggest to backup which is also a feature on the app. Please let me know how it goes. 

Download and Instruction Link for the Repair and Smart Assistant app: https://www.motorola.com/us/rescue-and-smart-assistant/p

Best regards,
Zeke
Motorola Support



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Re:Terrible audio through any video recording app

2020-11-25, 16:29 PM
How is that different than a factory reset from the phone itself?
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2460 Posts

03-11-2019

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Re:Terrible audio through any video recording app

2020-11-26, 14:15 PM

Hi kb3uoe,

This will reinstall the latest android software update available on your phone. Any bugs that could be caused when installing the update could be fixed. 

Best regards,
Zeke
Motorola Support



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