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vmars316
Serial Port
Posts: 43
Registered: ‎09-13-2011
Location: US
Views: 182
Message 1 of 9

URGENT: I'm locked out of my Moto z3 Play , what to do ?

Hello & Thanks,

I'm locked out of my Moto z3 Play ,

It won't let me in thru finger print .

It keeps sending me to 'enter pin' .

WHen I do that , the screen goes Black .

Then it starts with the 'enter pin screen' again .

I need to make some important calls .

URGENT !!!

How can I get back in ? 

Thanks

 

Moto Sr Moderator
Moto Sr Moderator
Posts: 27,472
Registered: ‎02-02-2016
Location: US
Views: 130
Message 2 of 9

Re: URGENT: I'm locked out of my Moto z3 Play , what to do ?

you can try using find my device https://www.google.com/android/find and see if you can reset pin. You can try to restart the phone and see if that helps. 


* Search box is your friend * I don't respond to PM if question belongs in forum
vmars316
Serial Port
Posts: 43
Registered: ‎09-13-2011
Location: US
Views: 120
Message 3 of 9

Re: URGENT: I'm locked out of my Moto z3 Play , what to do ?

No that doesn't help .

I can answer calls , but thats all .

Could do  you contact lenovo for me , 

& have them call me ,

so they can do their magic . 

I'll email you or whatever to give you my phone .

Thanks 

Moto Sr Moderator
Moto Sr Moderator
Posts: 27,472
Registered: ‎02-02-2016
Location: US
Views: 116
Message 4 of 9

Re: URGENT: I'm locked out of my Moto z3 Play , what to do ?


@vmars316 wrote:

No that doesn't help .

I can answer calls , but thats all .

Could do  you contact lenovo for me , 

& have them call me ,

so they can do their magic . 

I'll email you or whatever to give you my phone .

Thanks 


There is no magic that Motorola has. If you have no way in, you will have to reset and restore. 


* Search box is your friend * I don't respond to PM if question belongs in forum
vmars316
Serial Port
Posts: 43
Registered: ‎09-13-2011
Location: US
Views: 111
Message 5 of 9

Re: URGENT: I'm locked out of my Moto z3 Play , what to do ?

Great , thats what I am looking for .

How would I do that ?

Thanks

Moto Sr Moderator
Moto Sr Moderator
Posts: 27,472
Registered: ‎02-02-2016
Location: US
Views: 109
Message 6 of 9

Re: URGENT: I'm locked out of my Moto z3 Play , what to do ?


@vmars316 wrote:

Great , thats what I am looking for .

How would I do that ?

Thanks


See External Reset - note you need to know your gmail account and pswd info:

 

https://support.motorola.com/us/en/products/cell-phones/moto-z-family/moto-z3-play/documents/MS13032...

 

 

 


* Search box is your friend * I don't respond to PM if question belongs in forum
vmars316
Serial Port
Posts: 43
Registered: ‎09-13-2011
Location: US
Views: 100
Message 7 of 9

Re: URGENT: I'm locked out of my Moto z3 Play , what to do ?

Ah.. Perfect !

Thanks

Senior MotoAgent
Senior MotoAgent
Posts: 4,157
Registered: ‎03-05-2018
Location: US
Views: 73
Message 8 of 9

Re: URGENT: I'm locked out of my Moto z3 Play , what to do ?

Hi vmars316,

 

Let us know if that helps. Thanks.

 

Best regards,
Rich
Motorola Support

vmars316
Serial Port
Posts: 43
Registered: ‎09-13-2011
Location: US
Views: 30
Message 9 of 9

Re: URGENT: I'm locked out of my Moto z3 Play , what to do ?

Thanks
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