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37 Posts

04-25-2018

US

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  • Message 1 of 30

What is the latest security update?

2018-10-21, 15:39 PM

What is the latest security update for the Z3 Play (purchased directly from Motorola)?

Why is it so hard to get this information? All tech support will tell me is to check for updates on my phone.

That is NOT what I want. I want someone at Motorola to tell me what the latest update is.

I don't want assurances that Motorola will release updates when they are needed.

I want independent verification from Motorola what the latest security update is.

Why can't Motorola post an update list on it's website or something?

I am going round and round with email tech support trying to get them to tell me this information, as you will see below.

They've referred me here, to these forums. Hopefully I can get an answer here.

 

Image

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within 72 hours. Thank you for allowing us to be of service to you. To access your question from our support site, click here

Subject
The security patch level shows a date of 5/1/18 and no available updates. I...
Response By Email (Rowena) (10/21/2018 09:55 AM)
Hi David,

Good day.

Thank you for responding to the email. I understand that you wanted to know when was the last security update sent to your phone. Let me assist.

Please refer to this link https://support.motorola.com/us/en/Solution/MS130363 to know the latest software of your device. 

If you still have more inquiries regarding the updates, please connect with our developers on this link. https://forums.lenovo.com/t5/Motorola-Community/ct-p/MotorolaCommunity

We appreciate and value your time contacting Motorola Support line.

We hope that you find this information useful and we look forward to assisting you in the future. If in case you need further assistance, please feel free to contact us through live chat sessions: https://mobilesupport.lenovo.com/us/en/chat and refer to Incident Number.

We're always trying to improve, so you may receive a survey email after this email. The survey is very short and we appreciate any feedback. Thank you for choosing Motorola! Have a wonderful day!

Best regards,
Motorola Technical Support
Rowena


Customer By Email (David Thatcher) (10/20/2018 02:00 PM)
No, I want the latest security update. You sent me to the site for the 
Android Pie update, which I am not looking for. Can you confirm the last 
security update for this phone? I can't do it because I have reason to 
believe my phone is not giving me the right information. 


> [image: Image] 
> 
> Recently you requested personal assistance from our on-line support 
> center. Below is a summary of your request and our response. We will assume 
> your issue has been resolved if we do not hear from you within 72 hours. 
> Thank you for allowing us to be of service to you. To access your 
> question from our support site, click here 
> 
> Subject 
> 
> The security patch level shows a date of 5/1/18 and no available updates. 
> I... 
> 
> Response By Email (Rowena) (10/20/2018 01:42 PM) 
> Hi David, 
> 
> Thank you for contacting Motorola Mobility. I understand that you wanted 
> to receive the Oreo update. Let me assist. 
> 
> While we don't provide dates, we are working hard to deliver quality 
> upgrades to eligible devices globally, as fast as possible. Please visit 
> the following site to check on your individual unit: motorola.com/upgrades. 
> The website is updated regularly for all models, carriers and regions. Rest 
> assured that you will be getting a notification on your phone once it is 
> available. 
> 
> Please find the Android version on your phone: 
> 1. From your phone’s home screen, touch the , then touch Settings 
> 2. Scroll down and touch About phone 
> 3. Find your phone’s Android version 
> 
> Please check for available updates 
> Touch "Home" 
> Touch Settings 
> Touch About Phone 
> Touch System Updates 
> 
> We hope that you find this information useful and we look forward to 
> assisting you in the future. If in case you need further assistance, please 
> feel free to contact us through live chat sessions: 
> https://mobilesupport.lenovo.com/us/en/chat and refer to Incident Number. 
> 
> We're always trying to improve, so you may receive a survey email after 
> this email. The survey is very short and we appreciate any feedback. Thank 
> you for choosing Motorola! Have a wonderful day! 
> 
> Warm regards, 
> Motorola Technical Support 
> Rowena 
> Customer By Web (David Thatcher) (10/19/2018 10:15 PM) 
> The security patch level shows a date of 5/1/18 and no available updates. 
> I know there are further updates for this phone; why am I not seeing them? 
> Question Reference # *removed*
> 
> - Date Created: 10/19/2018 10:15 PM 
> - Date Last Updated: 10/20/2018 01:42 PM 
> - Status: Waiting on Customer 
> 
> [image: motorola.com/us/moto-care] 
> 
>
Response By Email (Rowena) (10/20/2018 01:42 PM)
Hi David, 

Thank you for contacting Motorola Mobility. I understand that you wanted to receive the Oreo update. Let me assist.

While we don't provide dates, we are working hard to deliver quality upgrades to eligible devices globally, as fast as possible. Please visit the following site to check on your individual unit: motorola.com/upgrades. The website is updated regularly for all models, carriers and regions. Rest assured that you will be getting a notification on your phone once it is available.

Please find the Android version on your phone:
1. From your phone’s home screen, touch the , then touch Settings
2. Scroll down and touch About phone
3. Find your phone’s Android version

Please check for available updates 
Touch "Home"
Touch Settings
Touch About Phone
Touch System Updates

We hope that you find this information useful and we look forward to assisting you in the future. If in case you need further assistance, please feel free to contact us through live chat sessions: https://mobilesupport.lenovo.com/us/en/chat and refer to Incident Number.

We're always trying to improve, so you may receive a survey email after this email. The survey is very short and we appreciate any feedback. Thank you for choosing Motorola! Have a wonderful day!

Warm regards,
Motorola Technical Support
Rowena
Customer By Web (David Thatcher) (10/19/2018 10:15 PM)
The security patch level shows a date of 5/1/18 and no available updates. I know there are further updates for this phone; why am I not seeing them?
Question Reference # *removed*
  • Date Created: 10/19/2018 10:15 PM
  • Date Last Updated: 10/21/2018 09:55 AM
  • Status: Waiting on Customer

 

This supposed to be an Android Enterprise device with updates DELIVERED 90 days from availability. Right now my phone is stuck on May 1 2018. Google releases security updates monthly. I have a mind to contact Google and report this issue to them.

 

Edited: for privacy - Rich

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13 Posts

08-03-2018

US

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  • Message 2 of 30

Security Update for Z3 Play

2018-08-29, 16:04 PM

Hi All - 

 

I have the Amazon Prime edition of the Z3 Play.  Currently on the May security update.  Is this the latest for this device?

 

Thanks

 

Mike

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42 Posts

08-18-2018

NL

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  • Message 3 of 30

Re: Security Update for Z3 Play

2018-08-29, 16:21 PM

Security patch currently 1 april

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13 Posts

08-03-2018

US

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  • Message 4 of 30

Re: Security Update for Z3 Play

2018-08-29, 16:39 PM

Ah.  I'm currently on OPW28.70-31, which is dated May 1.

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42 Posts

08-18-2018

NL

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  • Message 5 of 30

Re: Security Update for Z3 Play

2018-08-29, 16:42 PM

OPW28 70-25 1 april

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7 Posts

08-06-2018

US

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  • Message 6 of 30

Re: Security Update for Z3 Play

2018-08-30, 1:24 AM

My Amazon Z3 also has may 1st security patch. Waiting for next one.

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42 Posts

08-18-2018

NL

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  • Message 7 of 30

Re: Security Update for Z3 Play

2018-09-05, 9:10 AM

I am from the Netherlands and spoke to some one with Z2 play and he has on his 

Mobile the security patch of 1 June. 

@Richard why is there a difference in the updating policy.

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10 Posts

08-16-2018

US

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  • Message 8 of 30

Re: Security Update for Z3 Play

2018-09-05, 20:31 PM

My $1000 s9 plus is still on Feb oreo 8.0 Moto is good about updates. Don't worry. You will get security updates usually 3 or 4 times a.year, and most of the time at least 1 version update. But really, nougat and Oreo are basically the same. Pie is the first time I have seen an update that did something. 

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4 Posts

11-26-2015

AU

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  • Message 9 of 30

Re: Security Update for Z3 Play

2018-09-05, 23:09 PM

my original moto z play used to get it every month :-)


 wrote:

My $1000 s9 plus is still on Feb oreo 8.0 Moto is good about updates. Don't worry. You will get security updates usually 3 or 4 times a.year, and most of the time at least 1 version update. But really, nougat and Oreo are basically the same. Pie is the first time I have seen an update that did something. 


 

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4 Posts

11-26-2015

AU

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  • Message 10 of 30

Re: Security Update for Z3 Play

2018-09-08, 10:39 AM

Got a retla from amazon us and... 1st Apr security level...

I thought it will keep updated, as Android Enterprise Recommended requires regular security patches delivered within 90 days. 

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