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01-19-2020

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Bluetooth device microphone not working

2021-06-07, 9:12 AM

Hi 

I've been using motto z3 for about 3 months now 

 

Every Bluetooth device I connect, the phone's microphone takes over the microphone of the Bluetooth device.

 

This same thing happens when I use the wired earpiece withe the type c adapter 

It is worrying 

Any help?

 

 

 

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14293 Posts

03-05-2018

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Re:Bluetooth device microphone not working

2021-06-07, 18:06 PM

Hi Appiah_kubi

 

That's odd. Can you please try unpairing your Bluetooth device (Settings > Connected devices > Tap the gear icon next to each Bluetooth names > Forget). Then pair it again and you will see a prompt to enable or accept the permissions. Kindly enable all options. As for the wired one, may I know what dongle/adapter are you using? Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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216 Posts

03-20-2017

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Re:Bluetooth device microphone not working

2021-06-07, 18:52 PM

Are you finding problems when making calls or is it when doing video recording or something else? For video recording, the default app only uses the built-in microphone. I am not sure if other apps are like.

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7 Posts

01-19-2020

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Re:Bluetooth device microphone not working

2021-06-08, 19:11 PM

Thanks for the reply boss.

The Bluetooth, I have been forgetting and reconnecting for a while  not just with one Bluetooth speaker so far I've tried three different types. The sound come out of the Bluetooth device but when making call or recording video the phone takes sound from the phone's microphone not the Bluetooth device's

And the dangle, I bought this particular one from the market. It's a Samsung type

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7 Posts

01-19-2020

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Re:Bluetooth device microphone not working

2021-06-08, 19:13 PM

Thank you for the reply.

But this happens when making calls too 

I downloaded audio recording app that one too takes sound from the phone's microphone

 

 

 

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4519 Posts

03-11-2019

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Re:Bluetooth device microphone not working

2021-06-09, 18:26 PM

@ Appiah_kubi wrote:

Thank you for the reply.

But this happens when making calls too 

I downloaded audio recording app that one too takes sound from the phone' microphone

 

 

Try resetting your network settings by going to Settings > System > Reset options > Network Settings Reset. Reboot the phone after performing the reset. Please note that this will delete also saved Wi-Fi connection and custom APN settings. 

 

Best regards,
Zeke
Motorola Support

 

 



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7 Posts

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Re:Bluetooth device microphone not working

2021-06-09, 18:47 PM

I have done that before, I just did it again, but it's not helping. Am thinking of factory resetting the phone 

Will you advice that?

 

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4519 Posts

03-11-2019

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Re:Bluetooth device microphone not working

2021-06-10, 16:28 PM

@ Appiah_kubi wrote:

I have done that before, I just did it again, but it' not helping. Am thinking of factory resetting the phone 

Will you advice that?

 

 

Yes, you may try to perform a factory data reset and don't install any apps after the reset. Then test out if the Microphone on your Bluetooth device would work. Please back up your phone's contents before doing a reset to prevent data loss. 

 

Best regards,
Zeke
Motorola Support



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7 Posts

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Re:Bluetooth device microphone not working

2021-06-13, 13:04 PM

I've done the factory reset it did not help. Am still facing the same problem

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14293 Posts

03-05-2018

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  • Message 10 of 15

Re:Bluetooth device microphone not working

2021-06-15, 19:00 PM

Hi Appiah_kubi

 

Sorry to hear that. When you did factory data reset, did you restore your backup files/apps during the initial setup?

 

Best regards,
Rich
Motorola-Lenovo Support



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