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Rednightmare88
What's DOS?
Posts: 2
Registered: ‎10-08-2019
Location: US
Views: 239
Message 1 of 4

Hasselblad True Zoom Camera Error

Has anyone figured out a fix yet? I've got this problem on a brand new Moto z3 and my moto z force Droid. Also recall having the same issue on a Moto z force Droid that I sold away. Also, on the Moto z3 the camera loads the hassleblad home screen and then shuts down my phone. 

 

 

Edit: Move to Z3 Community - Rich 

Senior MotoAgent
Senior MotoAgent
Posts: 7,449
Registered: ‎03-05-2018
Location: US
Views: 204
Message 2 of 4

Re: Hasselblad True Zoom Camera Error

Hi Rednightmare88,

 

Thanks for posting. I'd like to confirm, does it always happen whenever you attach the Hasselblad to your Z3? Do you have another mod (Gamepad, 360. battery pack) to test and see if you can replicate the same behavior? 

 

Make sure the mod has the latest software. Attach the mod and go to the Settings > Connected devices > Moto Mods > Software update (If the phone won't shut down after it being attached with the mod). Otherwise, try clearing the data of Moto Mod Manager, go to Settings > Apps > See all > Touch 3 vertical dots > Show System > Moto Mod Manager > Storage > Clear Storage. 

 

Let me know if that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 



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Rednightmare88
What's DOS?
Posts: 2
Registered: ‎10-08-2019
Location: US
Views: 168
Message 3 of 4

Re: Hasselblad True Zoom Camera Error

I've used both my Kate spade battery packs with no issues as well as cleared mod data. Same problem. If I recall I remember having flawless camera use before my last major system update on my z force Droid. It's been so long I don't remember.

Senior MotoAgent
Senior MotoAgent
Posts: 7,449
Registered: ‎03-05-2018
Location: US
Views: 150
Message 4 of 4

Re: Hasselblad True Zoom Camera Error

Hi Rednightmare88,

 

Hmm. Can you please check if all apps are up to date in Play Store? Make sure Moto Camera and Moto Mod are up to date. Also, once made sure everything is up to date, try booting the phone in safe mode and see if you'll get the same error. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

I hope that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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