04-26-2019 07:23 PM
Hi. I have a Moto Z3 with Android Pie. I am using the Email app that was installed with the phone (MOTOEMAIL.00.09.0050).
The problem I am having is that emails are not displaying images. Only the little blue square placeholder for its URL is there. If I click on that, the image will be shown in a new window. I am selecting, "Show pictures and links" under the message header.
The problem is happening in the AOL, GMAIL, and Outlook accounts I have set up. No images appear in the AOL emails and about 50% of the Outlook and GMail emails will show the images.
FYI- the "Show Images" in email account settings is missing in Pie so that cannot be selected. (Has it moved?)
I think this is a Moto Email app issue because if I use the GMail app on the same phone, the images are displayed in the same email(s).
Also, I have a Moto Z Droid (running Oreo) and the images are displayed in the Moto email app on that phone correctly.
I would rather not switch to another email app if possible. Suggestions or solutions?
04-27-2019 01:01 AM
Try a,"Soft Reset".
Fully hold in the Volume button and keep it held in.Now hold in the Power Button until the phone restarts.This emulates taking the battery out allowing the phone to flush possible damaged temporary data.
04-28-2019 09:50 AM
Thanks for the suggestion Porphyrius. No luck though. I even tried deleting the account, clearing the cache, and re-adding the email account.
The image links are from nonsecure addresses (http. Im wondering if Verizon's Safety and Security app may have something to do with it. I don't have that on my Droid.
04-28-2019 11:30 AM
You can get Gmail to pickup your email from other accounts.
Just put using gmail with other email accounts into a search engine and you will find how to do it.I use Gmail with my Google account but also get my emails from another email provider sent to Gmail
04-30-2019 06:09 PM
Gmail shows the all the images correctly so I guess there's a bug with the Moto email app. I prefer to have the accounts listed on the "home" page of the email app instead of emails, but I'll use Gmail (for now) since it works. Thanks for the tips.