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greggc55
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Posts: 3
Registered: ‎04-13-2016
Location: US
Views: 399
Message 1 of 5

Images not displaying in Emails

Hi.  I have a Moto Z3 with Android Pie. I am using the Email app that was installed with the phone (MOTOEMAIL.00.09.0050).

 

The problem I am having is that emails are not displaying images. Only the little blue square placeholder for its URL is there. If I click on that, the image will be shown in a new window. I am selecting, "Show pictures and links" under the message header.

 

The problem is happening in the AOL, GMAIL, and Outlook accounts I have set up. No images appear in the AOL emails and about 50% of the Outlook and GMail emails will show the images.

 

FYI- the "Show Images" in email account settings is missing in Pie so that cannot be selected.  (Has it moved?)

 

I think this is a Moto Email app issue because if I use the GMail app on the same phone, the images are displayed in the same email(s).

Also, I have a Moto Z Droid (running Oreo) and the images are displayed in the Moto email app on that phone correctly.

 

I would rather not switch to another email app if possible.  Suggestions or solutions?

Porphyrius
Bit Torrent
Posts: 978
Registered: ‎10-16-2018
Location: GB
Views: 378
Message 2 of 5

Re: Images not displaying in Emails

Try a,"Soft Reset".

 

Fully hold in the Volume button and keep it held in.Now hold in the Power Button until the phone restarts.This emulates taking the battery out allowing the phone to flush possible damaged temporary data.

 

HTH Smiley Happy

greggc55
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Posts: 3
Registered: ‎04-13-2016
Location: US
Views: 330
Message 3 of 5

Re: Images not displaying in Emails

Thanks for the suggestion Porphyrius.  No luck though.  I even tried deleting the account, clearing the cache, and re-adding the email account.

 

The image links are from nonsecure addresses (httpSmiley Happy.  Im wondering if Verizon's Safety and Security app may have something to do with it. I don't have that on my Droid.

 

Porphyrius
Bit Torrent
Posts: 978
Registered: ‎10-16-2018
Location: GB
Views: 318
Message 4 of 5

Re: Images not displaying in Emails

You can get Gmail to pickup your email from other accounts.

 

Just put using gmail with other email accounts into a search engine and you will find how to do it.I use Gmail with my Google account but also get my emails from another email provider sent to Gmail Smiley Happy

 

 

greggc55
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Posts: 3
Registered: ‎04-13-2016
Location: US
Views: 292
Message 5 of 5

Re: Images not displaying in Emails

Gmail shows the all the images correctly so I guess there's a bug with the Moto email app.  I prefer to have the accounts listed on the "home" page of the email app instead of emails, but I'll use Gmail (for now) since it works.  Thanks for the tips.

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