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ohm529
Paper Tape
Posts: 7
Registered: ‎04-09-2019
Location: US
Views: 363
Message 1 of 9

Moto Power pack constantly reconnecting

I have a Moto Z3 with the Moto Power Pack, and when I charge the phone with the pack connected, it charges to 48% and the the mod continuously reconnects.  It still charges the battery, but it buzzes and beeps contantly.  It's pretty annoying in the middle of the night.  It will occasionally happen while I'm using the phone with the mod connected and it pretty much prevents me from being able to do anything else with the phone.

 

Anyone else have this issue or have a solution?

ohm529
Paper Tape
Posts: 7
Registered: ‎04-09-2019
Location: US
Views: 361
Message 2 of 9

Re: Moto Power pack constantly reconnecting

Sorry, we both have Verizon
Senior MotoAgent
Senior MotoAgent
Posts: 234
Registered: ‎03-11-2019
Location: US
Views: 280
Message 3 of 9

Re: Moto Power pack constantly reconnecting

Hi ohm529,

 

Thank you for posting. Have you checked if the Moto Mod is up to date? While the mod is attached and go to Settings > Moto Mod > System Update. Please let me know how it goes. 

 

Best regards,
Zeke
Motorola Support

 

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ohm529
Paper Tape
Posts: 7
Registered: ‎04-09-2019
Location: US
Views: 276
Message 4 of 9

Re: Moto Power pack constantly reconnecting

The mod is up to date and the phone just updated to Pie this morning

Senior MotoAgent
Senior MotoAgent
Posts: 234
Registered: ‎03-11-2019
Location: US
Views: 271
Message 5 of 9

Re: Moto Power pack constantly reconnecting

I recommend resetting the mod by going to Settings > Moto Mod > Reset. Have you tried other mods and check if the mod would still have reconnecting issues? 

 

Best regards,
Zeke
Motorola Support

ohm529
Paper Tape
Posts: 7
Registered: ‎04-09-2019
Location: US
Views: 260
Message 6 of 9

Re: Moto Power pack constantly reconnecting

I've reset it many times to no avail. I've also restarted my phone severl times with no affect.  Sometimes I'm able to make it stop by removing the mod, running my fingers on the pogo pins, and reattaching.  Sometimes...

 

I would love to try with a different mod, but Motorolla doesn't currently have any of the mods I'm interested in buying availble.  They haven't been available since I bought the phone in November.

Senior MotoAgent
Senior MotoAgent
Posts: 234
Registered: ‎03-11-2019
Location: US
Views: 221
Message 7 of 9

Re: Moto Power pack constantly reconnecting

Hi ohm529,

 

I recommend processing a replacement/repair for your moto mod since you have already had it reset.  You can start by going to this link here.

 

Best regards,
Zeke
Motorola Support

 

HaveBlue
Fanfold Paper
Posts: 28
Registered: ‎08-26-2018
Location: US
Views: 158
Message 8 of 9

Re: Moto Power pack constantly reconnecting

I think this is a general bug in the Z series charging logic. My Z2 will randomly flash that the Turbo charger is connected or disconnected even when no cable is plugged in but sometimes when it is. I just get Toast over and over and can't use that part of the screen for a while until it decides that it is finished.

traumadog
Punch Card
Posts: 71
Registered: ‎03-31-2012
Location: US
Views: 116
Message 9 of 9

Re: Moto Power pack constantly reconnecting

I've noticed that my Moto Turbo Power Pack is slightly off in fitment, leading me to get this connect/disconnect issue.  

 

I added a small piece of electrical tape around the camera hole to tighten the fit.  It's inelegant, but it works for now.

 

It is odd though - "third party" mods seem to fit better than the Moto branded one.

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