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10-18-2020

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Moto Z3 Audio Receiver Doesn't work unless it's charging

2020-10-18, 1:31 AM

My phone cannot play audio through apps like youtube or spotify unless it is charging. I also cannot hear people talking on a phone call even though they can hear me. My phone ringtone and alarm still work even when unplugged. However,  I can hear calls and app audio when my phone is charging. These issues also occur when I have headphones plugged in. I have restarted the phone in safe mode and have done a full diagnostic test on my phone. The results show an issue with the receiver and the phone's ability to detect headphone adapters. The charge cable has no issues being detected.

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11395 Posts

03-05-2018

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Re:Moto Z3 Audio Receiver Doesn't work unless it's charging

2020-10-19, 16:55 PM

Hi MotoCal,

 

I appreciate the troubleshooting you've tried. If the receiver and the audio connection both failed after testing them, it's possible it's a hardware failure. I would suggest doing factory data reset. Backup your important files, but we recommend not restoring them. See if that fixes it. Please let us know. Thanks.

 

Settings > System > Reset Options > Factory Data Reset

 

Best regards,
Rich
Motorola-Lenovo Support



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