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Moto Z3 GPS Inaccurate

2020-03-25, 22:17 PM

Suddenly, my Moto Z3 no longer knows where it is.  When I first open Google Maps, for example, I initially see an accurate location.  After a few moments, the location icon jumps south by about 1 mile, then is begins to meander.  I went outside with the phone to make sure it had a good view of the GPS satellites, but it doesn't help.  My wife's iPhone is not exhibiting this symptom.  It knows exactly where it is.  I have rebooted the phone several times.  I downloaded the GPS Status & Toolbox, and it indicates my location is accurate within 40 meters.  It is not.  I used this utility to clear my cached GPS data and restart the GPS.  No change.  Up until today, I have had no issues with my GPS location.  Any suggestions?


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Re:Moto Z3 GPS Inaccurate

2020-03-26, 20:51 PM

Hi WAMarkman,


So does it only happen with Google Maps? Make sure all apps are up to date in Play Store. You can also test the GPS in the Device Help app > Device diagnosis > Hardware Test > GPS. Also, try locating your current location while you are on a different place. Let me know. Thanks.


Best regards,
Motorola-Lenovo Support

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