12-01-2018 03:52 PM - last edited on 12-03-2018 07:24 AM by Agent_Rich
I just received my Motorola z 3 on Tuesday and the camera is now blurry. I have read thru every post and nothing has fixed the blurriness.
Does Motorola plan to figure this out?
No wonder Verizon is selling these with a huge credit - they needed to get rid of them! I was told by the sales man that it was the newest model and i'd love it... So lame. Over deliver don't over sell.
Edit: Changed title for the correct model - Rich
12-03-2018 09:38 AM
Thanks for posting. I'd like to help. May I know the Settings of Camera? Also, can you send us a sample photo? Is this happening in video and selfie mode? Let us know, and will help us investigate. Thank you.
12-03-2018 11:46 AM
The only way MY camera issue was Fixed, they gave me a refurbished Phone in exchange for my New phone.
I also bought mine from Verizon>>>>The Liars, said to ME, this is One of our Best New Phones in July of this year, a Moto Z2 Force, which was already out by Aug. 2017. They sold it to me as a New 2018 Phone with Problems.
You just can't TRUST any Retail Sales anymore.
12-03-2018 11:55 AM - edited 12-03-2018 12:03 PM
If it hasn't been over 10 Days, If I were You I would Take it back for a Different Brand Phone. That's just totally IMHO.
This is Verizon's Return Policy and I quote.
If you purchased your merchandise from a Verizon Wireless Communications Store, please follow the instructions below to process your return:
01-17-2019 07:19 PM - last edited on 01-18-2019 07:13 AM by Agent_Rich
I also have the same issue. Moto Z3 Verizon. It almost looks like the photos are taken while moving, when I take the photo yet I assure you the camera is still. I will say that it seems to get better with HDR off and not using 12MP, I tried 8MP. Still unhappy.
01-18-2019 07:17 AM
Thanks for posting. I merged your post here. Can you please send us a sample photo? Try adjusting the focus by tapping on the screen.
06-02-2019 05:42 PM
Hi , Its been a while and it's still continuing to be blurry. If I shake the phone sometimes it helps. Seems like a focus issue. Got worse last week with the upgrade.
It is only blurry in color picture mode and video.
Its fine in black and white.
I attached a photo.