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Blue Screen Again
Posts: 1
Registered: ‎09-05-2019
Location: US
Views: 191
Message 1 of 3

Problem with Bluetooth headset

I'm having problems pairing my blueparrott b250-xt headset. Sometimes it says it is paired, but when I make a call it goes to speakerphone instead. When I go to Motor help and click on Bluetooth under hardware check, it says "cannot find paired device." The system update is current. Any suggestions?


Moto z3

Posts: 329
Registered: ‎10-12-2012
Location: US
Views: 167
Message 2 of 3

Re: Problem with Bluetooth headset

After you receive an update, if any of your BT devices fail to pair up with your phone, you should delete all BT devices completely. Restart your phone in SAFE mode, then re-pair each BT device and test.  If the BT units work in SAFE mode buit not after you enable any other apps, you have an app conflict to trace and resolve. 

Bit Torrent
Posts: 4,094
Registered: ‎04-04-2013
Location: US
Views: 162
Message 3 of 3

Re: Problem with Bluetooth headset

Good advice^^^^.  Anytime my Bluetooth devices stop working I remove them from the phone (Forget Device) > remove the pairing from the car if a vehicle connection > clear Bluetooth data and Bluetooth cache > restart my phone > try to pair again fresh and clean.


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