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5 Posts

11-15-2014

United States of America

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  • Message 1 of 8

Registering my Moto Z3

2018-12-22, 15:35 PM

Trying to Register my Moto Z3, but it keeps sending me back to the my stuff sign in. Going in circles 

Joseph Harris
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961 Posts

02-20-2009

United States of America

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  • Message 2 of 8

Re: Registering my Moto Z3

2018-12-23, 15:02 PM

You do have to sign in and create an ID from https://accounts.motorola.com/ssoauth/login?TARGET=https://motorola-global-portal.custhelp.com/cc/cas/sso/redirect/mcp%2Fmy_devices

 

Use your email address, not a Google Plus account. 

 

If you are going in circles, it is possible you have some cookie block engaged...try whitelisting motorola.com, or use a different browser like Microsoft Edge and test a login. If the different browser works, it was your browser....

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7 Posts

12-23-2018

United States of America

6 Signins

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  • Message 3 of 8

Re: Registering my Moto Z3

2018-12-23, 18:58 PM

I'm having the same issue, in every browser . It's super frustrating .

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14293 Posts

03-05-2018

United States of America

1313 Signins

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  • Message 4 of 8

Re: Registering my Moto Z3

2018-12-27, 16:28 PM

Hi Jkrigbaum55Joe66,

 

Thanks for reporting. Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well.


Need help updating your profile? See here.  Let me know once you have successfully updated your profile so I can try replicating it. Thanks.

 

Best regards,
Rich
Motorola Support



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14293 Posts

03-05-2018

United States of America

1313 Signins

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  • Posts: 14293
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  • Message 5 of 8

Re: Registering my Moto Z3

2018-12-27, 16:36 PM

 wrote:

Hi Jkrigbaum55Joe66,

 

Thanks for reporting. Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well.


Need help updating your profile? See here.  Let me know once you have successfully updated your profile so I can try replicating it. Thanks.

 

Best regards,
Rich
Motorola Support


Just like to add, please make sure you registred on the right website. Here's the link.

 

Best regards,
Rich
Motorola Support



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5 Posts

11-15-2014

United States of America

23 Signins

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  • Message 6 of 8

Re: Registering my Moto Z3

2018-12-28, 22:20 PM

I did update my info on the personal info page. I did try to register for the MFN, but where it says to enter the IMEI, there's no where to put it. Very confusing, I have always been a member. 

Joseph Harris
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5 Posts

11-15-2014

United States of America

23 Signins

286 Page Views

  • Posts: 5
  • Registered: ‎11-15-2014
  • Location: United States of America
  • Views: 286
  • Message 7 of 8

Re: Registering my Moto Z3

2018-12-28, 22:34 PM

Additionally  when I do submit the application  it says "unknown error" 

Joseph Harris
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14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
  • Location: United States of America
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  • Message 8 of 8

Re: Registering my Moto Z3

2019-01-02, 16:29 PM

,

 

Thanks for updating your profile. I just checked it and tried replicating/adding your IMEI on the website, I was able to add it successfully. Can you share us a screenshot of what you're seeing? 

 

Best regards,
Rich
Motorola Support



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