Motorola Community

Moto Z Phones - Mod CapableMoto Z3
All Forum Topics
Options

10555 Posts

03-05-2018

US

1114 Signins

150438 Page Views

  • Posts: 10555
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 150438
  • Message 21 of 44

Re:Z3 random apps minimizing without (proper) input

2020-03-30, 12:35 PM

Hi,

 

@RidingFast  Thanks for trying my suggestions. This goes for everyone -- We're still investigating this, can you please update your profile with your IMEI and other details? Also, we would like to request for a bug report when you encounter this again, right after experiencing the same behavior kindly generate a bug report. All instructions are on my previous responses. We'll appreciate any of your feedback. 

 

Thanks.

 

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

10 Posts

03-26-2020

US

9 Signins

35 Page Views

  • Posts: 10
  • Registered: ‎03-26-2020
  • Location: US
  • Views: 35
  • Message 22 of 44

Re:Z3 random apps minimizing without (proper) input

2020-03-31, 5:56 AM

Here's 2 videos of the bug occuring, with the touch display turned on, as well at a bug report. I have found that sometimes, my phone will minimize every 10 minutes on the dot, I kept track, and my phone had minimized at 9:58, 10:08, 10:18, 10:28, 10:38 etc etc, very odd. Bug report removed -privacy -Rich

Reply
Options

10555 Posts

03-05-2018

US

1114 Signins

150438 Page Views

  • Posts: 10555
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 150438
  • Message 23 of 44

Re:Z3 random apps minimizing without (proper) input

2020-03-31, 12:46 PM

Hi Georgegore1990,

 

Thanks for the videos, bug report and additional information. I will share all the details with the team. Thanks for sharing your observations. I'd like to confirm, what's the name of the application on the video?

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

10 Posts

03-26-2020

US

9 Signins

35 Page Views

  • Posts: 10
  • Registered: ‎03-26-2020
  • Location: US
  • Views: 35
  • Message 24 of 44

Re:Z3 random apps minimizing without (proper) input

2020-03-31, 15:07 PM
Np at all, and here's just a few apps that ive had it occur with: Ragnarok M: Eternal Love - https://play.google.com/store/apps/details?id=com.gravity.romNAg Black Desert Mobile - https://play.google.com/store/apps/details?id=com.pearlabyss.blackdesertm.gl Dragon Raja - https://play.google.com/store/apps/details?id=com.zloong.eu.dr.gp And pretty much any game or app at all that is displayed in fullscreen. It seems to only happen when in full screen.. it may have something to do with the graphics engines of games, but I believe people are having this problem with non-game related apps as well..
Reply
Options

3 Posts

03-31-2020

US

3 Signins

10 Page Views

  • Posts: 3
  • Registered: ‎03-31-2020
  • Location: US
  • Views: 10
  • Message 25 of 44

Re:Z3 random apps minimizing without (proper) input

2020-03-31, 20:21 PM
Hello, i have sent you my bug report, please confirm if you received it, thank you.
Reply
Options

2 Posts

03-31-2020

US

4 Signins

40 Page Views

  • Posts: 2
  • Registered: ‎03-31-2020
  • Location: US
  • Views: 40
  • Message 26 of 44

Re:Z3 random apps minimizing without (proper) input

2020-03-31, 21:36 PM

Hi agent Rick. I'm having the same problem on my Z3. Started after installing the recent system update. All apps have been updated and problem is still occurring. While the issue is annoying, happening 5-8 times a day or so, I would rather not factory reset my phone. I have taken a couple bug reports but don't see any way to add IMEI info to my profile on the lenovo forum (was that a feature of the motorola forum?)  and am not sure how to get the bug reports to you. Please advise.  Thanks. 

Reply
Options

1 Posts

04-01-2020

US

2 Signins

0 Page Views

  • Posts: 1
  • Registered: ‎04-01-2020
  • Location: US
  • Views: 0
  • Message 27 of 44

Re:Z3 random apps minimizing without (proper) input

2020-04-01, 2:45 AM
I'm having the same issues, even after updating my apps. This started after the last update. Please let me know how I can assist on getting this corrected before I buy a new phone.
Reply
Options

10 Posts

03-26-2020

US

9 Signins

35 Page Views

  • Posts: 10
  • Registered: ‎03-26-2020
  • Location: US
  • Views: 35
  • Message 28 of 44

Re:Z3 random apps minimizing without (proper) input

2020-04-01, 2:47 AM
GUYS!!! He gave us all instructions before, upload the bug reports to Google Drive, the cloud storage app, and once u finish uploading, press the 3 • menu button on each report, then go to the middle and press Link Sharing Off, so it then becomes Link Sharing On. Once you have completed this, go back into the menu one more time and press Make a Copy, and then come back here and paste the link in your reply box, rinse, repeat for however many reports u have that you would like to provide the team with.
Screenshot_20200331-194127.png Screenshot_20200331-194139.png Screenshot_20200331-194149.png
Reply
Options

10555 Posts

03-05-2018

US

1114 Signins

150438 Page Views

  • Posts: 10555
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 150438
  • Message 29 of 44

Re:Z3 random apps minimizing without (proper) input

2020-04-01, 20:40 PM

Hi Georgegore1990,

 

Thanks for confirming the apps and for sharing the instructions on how to submit bug report. For now we're still discussing and checking each of the reports. 

 

@Jersey87 I shared your bug report. Thanks for finding this thread and posting here. @Dee Ess We're good with the bug reports for now. Our teams are still investigating and looking for the root cause of this behavior. @Kjtokj Can you please update your profile with your IMEIs, I have the instructions on my previous reply.

 

Really thanks for all your reports. I will keep you updated. 

 

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

10555 Posts

03-05-2018

US

1114 Signins

150438 Page Views

  • Posts: 10555
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 150438
  • Message 30 of 44

Re:Z3 random apps minimizing without (proper) input

2020-04-01, 21:38 PM

Hi,

 

Thank you all for your cooperation. I just received an update from my team and I would like to share it with you right away. We would like to see if this behavior is related to the Verizon's security & privacy app. If you have the Verizon Security & Privacy or Verizon Digital Secure app, kindly try the following:

 

Go to Settings > Apps > Tap on the 3 vertical dots (upper right corner) > Show System >  Verizon Security & Privacy or Verizon Digital Secure > Tap the 3 vertical dots > Uninstall Updates or simply tap Disable

 

Once done, kindly make your observations and let us know here if that helps. Thanks!

 

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete