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zerob
Paper Tape
Posts: 6
Registered: ‎04-03-2019
Location: US
Views: 548
Message 1 of 13

moto z 3 update

Why does my mobile phone stay in this interface without updating?

zerob
Paper Tape
Posts: 6
Registered: ‎04-03-2019
Location: US
Views: 537
Message 2 of 13

Re: moto z 3 update

 
Senior MotoAgent
Senior MotoAgent
Posts: 5,314
Registered: ‎03-05-2018
Location: US
Views: 489
Message 3 of 13

Re: moto z 3 update

Hi zerob,

 

Thanks for posting. Can you please elaborate your concern? Also, the screenshot you provided me is in Chinese version, but based on the figure it looks normal to me. 

 

Best regards,
Rich
Motorola-Lenovo Support

zerob
Paper Tape
Posts: 6
Registered: ‎04-03-2019
Location: US
Views: 434
Message 4 of 13

Re: moto z 3 update

I'm from mainland China. I can't update the system by using VPN on my mobile phone. It shows that I'm waiting for network access. I'm sure I can connect to Google. I don't know why.

zerob
Paper Tape
Posts: 6
Registered: ‎04-03-2019
Location: US
Views: 433
Message 5 of 13

Re: moto z 3 update

After a long wait, it was updated to 9. Now I can't find the gingerbread man where to start. Please help me to have a look. Thank you!

zerob
Paper Tape
Posts: 6
Registered: ‎04-03-2019
Location: US
Views: 432
Message 6 of 13

Re: moto z 3 update

 
Senior MotoAgent
Senior MotoAgent
Posts: 5,314
Registered: ‎03-05-2018
Location: US
Views: 414
Message 7 of 13

Re: moto z 3 update

Hi zerob,

 

Glad you have the Pie already. Have you tried searching for the Select to Speak in the Settings?

 

Best regards,
Rich
Motorola-Lenovo Support

zerob
Paper Tape
Posts: 6
Registered: ‎04-03-2019
Location: US
Views: 393
Message 8 of 13

Re: moto z 3 update

I tried, but I couldn't find it. There was no option.
Senior MotoAgent
Senior MotoAgent
Posts: 5,314
Registered: ‎03-05-2018
Location: US
Views: 327
Message 9 of 13

Re: moto z 3 update

Hi zerob,

 

Just noticed that the version of your device is different from ours and possible it's due to the feature support of the device in China region and our support doesn't extend to it. I appreciate your post though. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

Jowin2
What's DOS?
Posts: 1
Registered: ‎04-12-2019
Location: US
Views: 247
Message 10 of 13

Re: moto z 3 update

I have this issue as well.  I received notice that the update was downloading in the background.  When I left a wifi area, it said the update would resume when I reconnected to wifi.  It was on step 2 of 6.  It never did resume, so I cancelled it thinking I could restart it manually, but no dice.  Note the update screen says it was not updated and "background update in progress" with a date of 2 days ago.  When I choose check for system update, the screen with the description comes up, but it says "background installation" at the top.

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