Motorola Community

Moto Z Phones - Mod CapableMoto Z4
All Forum Topics
Options

30 Posts

05-03-2019

US

25 Signins

336 Page Views

  • Posts: 30
  • Registered: ‎05-03-2019
  • Location: US
  • Views: 336
  • Message 11 of 60

Re: Fingerprint reader not working

2019-06-17, 15:43 PM

Happens to me when my skin is dry.

Reply
Options

57 Posts

06-05-2019

US

89 Signins

1402 Page Views

  • Posts: 57
  • Registered: ‎06-05-2019
  • Location: US
  • Views: 1402
  • Message 12 of 60

Re: Fingerprint reader not working

2019-06-17, 15:45 PM
Hmmm... That's an idea. I'll try that too.

Jamie
Reply
Options

19 Posts

06-17-2019

US

28 Signins

272 Page Views

  • Posts: 19
  • Registered: ‎06-17-2019
  • Location: US
  • Views: 272
  • Message 13 of 60

Re: Fingerprint reader not working

2019-06-17, 15:59 PM
Thought about this but it doesn't explain why it works within apps but not the lock screen.
Reply
Options

19097 Posts

02-03-2016

US

2339 Signins

57527 Page Views

  • Posts: 19097
  • Registered: ‎02-03-2016
  • Location: US
  • Views: 57527
  • Message 14 of 60

Re: Fingerprint reader not working

2019-06-17, 19:04 PM

 wrote:
Thought about this but it doesn't explain why it works within apps but not the lock screen.

Hi.

 

We would like to take a closer look at this issue. Sounds like a very specific problem - FPS works on apps but not to unlock? That's very odd.

 

If you don't mind, please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Thanks,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Reply
Options

19 Posts

06-17-2019

US

28 Signins

272 Page Views

  • Posts: 19
  • Registered: ‎06-17-2019
  • Location: US
  • Views: 272
  • Message 15 of 60

Re: Fingerprint reader not working

2019-06-17, 19:38 PM

 wrote:

 wrote:
Thought about this but it doesn't explain why it works within apps but not the lock screen.

Hi.

 

We would like to take a closer look at this issue. Sounds like a very specific problem - FPS works on apps but not to unlock? That's very odd.

 

If you don't mind, please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Thanks,

 

- Matt


Hi Matt,

I updated my info.  Is Settings > Motorola Privacy  on my phone or on my web profile?

 

Since i was having the behavior with the fps working in apps but not on lock screen i started to look for things that would cause the fps to note wake properly.  I toggled off the adaptive battery settting and so far it seems like that has enabled me to authenticate from the lock screen again. Kind of scary that a feature designed to save battery would render the fps useless.

Reply
Options

3764 Posts

04-04-2013

US

2718 Signins

25605 Page Views

  • Posts: 3764
  • Registered: ‎04-04-2013
  • Location: US
  • Views: 25605
  • Message 16 of 60

Re: Fingerprint reader not working

2019-06-17, 19:46 PM

 I updated my info.  Is Settings > Motorola Privacy  on my phone or on my web profile?

 


It's on your phone.  Settings > System > Advanced > Motorola Privacy.  There are two On / Off slider toggles.

~Scott
Reply
Options

57 Posts

06-05-2019

US

89 Signins

1402 Page Views

  • Posts: 57
  • Registered: ‎06-05-2019
  • Location: US
  • Views: 1402
  • Message 17 of 60

Re: Fingerprint reader not working

2019-06-17, 19:48 PM

Holy schnikes... You may be on to something. Mine is now working!

 

Jamie

Reply
Options

19 Posts

06-17-2019

US

28 Signins

272 Page Views

  • Posts: 19
  • Registered: ‎06-17-2019
  • Location: US
  • Views: 272
  • Message 18 of 60

Re: Fingerprint reader not working

2019-06-18, 0:07 AM
Actually I'm back to it not working at all. So frustrating.
Reply
Options

30 Posts

05-03-2019

US

25 Signins

336 Page Views

  • Posts: 30
  • Registered: ‎05-03-2019
  • Location: US
  • Views: 336
  • Message 19 of 60

Re: Fingerprint reader not working

2019-06-18, 5:36 AM

Can anyone from moto post proof that registering feedback and giving moto their special extra datamining backdoor does anything, benefits anyone who doesn't work for Motorola on this board or anywhere else?

 

Follow up rhethorical question: End users have been given deadlines we took in earnest about when v9 was coming down the pipe.  The deadline has come and gone, maybe more than once, and motorola is silent other than "out of warranty one day?  go away".    Or another parrot asks for serials and backdoor.

 

$50 says I pass away before anyone from motorola gives an answer, apologies for ripping us off with defective hardware and refusing any ota after purchase, or pays legal consequence for unfair business practice.

Reply
Options

19 Posts

06-17-2019

US

28 Signins

272 Page Views

  • Posts: 19
  • Registered: ‎06-17-2019
  • Location: US
  • Views: 272
  • Message 20 of 60

Re: Fingerprint reader not working

2019-06-18, 12:05 PM

 wrote:

 wrote:

 wrote:
Thought about this but it doesn't explain why it works within apps but not the lock screen.

Hi.

 

We would like to take a closer look at this issue. Sounds like a very specific problem - FPS works on apps but not to unlock? That's very odd.

 

If you don't mind, please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Thanks,

 

- Matt


Hi Matt,

I updated my info.  Is Settings > Motorola Privacy  on my phone or on my web profile?

 

Since i was having the behavior with the fps working in apps but not on lock screen i started to look for things that would cause the fps to note wake properly.  I toggled off the adaptive battery settting and so far it seems like that has enabled me to authenticate from the lock screen again. Kind of scary that a feature designed to save battery would render the fps useless.


Hi Matt,

It definitely seems like like some sort of software issue, any idea on the app that is the possible culprit something else? I have the privacy settings as reccomended so you can take a look.

 

Anybody else having such a hard time?

 

Just to recap i have done some troubleshooting:

The screen is clean, no protector. My finger isn't overly dry, damaged, oily, dirty, etc.

1)I tried deleting and re-registering fingerprints

2) I booted in safe mode and fps seemed to work no problem, but i tried this again today and the fps is not longer working.

 

Other oddities: 

For a while yesterday the fps worked within apps but not the lock screen.

I tried toggling off adaptive battery setting, i seemed to regain functionality temporarily. 

I haven't installed any new apps from the time I activated it.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete