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10-24-2019

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Moto Z4 Unlocked - still on April Update

2019-10-24, 21:01 PM

I purchased my unlocked Z4 in August. I'm in the US on T-Mobile and I have yet to receive a single update. My phone is still on the April update, every time I check, it says it's on the most recent update. I registered my device the day I received it. Any reason why I haven't had an update? When can I expect them? 

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  • Message 2 of 18

Re: Moto Z4 Unlocked - still on April Update

2019-10-25, 5:59 AM

 wrote:

I purchased my unlocked Z4 in August. I'm in the US on T-Mobile and I have yet to receive a single update. My phone is still on the April update, every time I check, it says it's on the most recent update. I registered my device the day I received it. Any reason why I haven't had an update? When can I expect them? 


Hi,

 

Thanks for posting, this product is scheduled to continue to receive security updates. You will be notified once it's there, however, allow me some time to check when was the last update rolled out.

 

Regards,

Suman



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04-27-2011

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  • Message 3 of 18

Re: Moto Z4 Unlocked - still on April Update

2019-10-25, 12:22 PM

If you want timely updates, get yourself a Pixel phone.

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  • Message 4 of 18

Re: Moto Z4 Unlocked - still on April Update

2019-10-25, 12:28 PM

 wrote:

I purchased my unlocked Z4 in August. I'm in the US on T-Mobile and I have yet to receive a single update. My phone is still on the April update, every time I check, it says it's on the most recent update. I registered my device the day I received it. Any reason why I haven't had an update? When can I expect them? 


There have been 2 updates recently that users have mentioned on here.  We all received the August monthly security patch and then the unlocked model got another update in September (the Verizon model has not received the September update yet).  Hopefully one of the Moto Agents can look into this for you and offer some advice.  

~Scott
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  • Message 5 of 18

Re: Moto Z4 Unlocked - still on April Update

2019-10-31, 4:59 AM

 wrote:

I purchased my unlocked Z4 in August. I'm in the US on T-Mobile and I have yet to receive a single update. My phone is still on the April update, every time I check, it says it's on the most recent update. I registered my device the day I received it. Any reason why I haven't had an update? When can I expect them? 


Hi Zollars23,

 

I would like to inform you that for unclocked devices, you may or may not receive the updates. We cannot guarantee it.

 

Regards,

Suman



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  • Message 6 of 18

Re: Moto Z4 Unlocked - still on April Update

2019-10-31, 5:16 AM

That is absolutely unacceptable and a violation of the Android Enterprise Certification, which this phone has been certified. Per the guidelines, in order for the device to become Android Enterprise Recommended, it must receive security updates within 90 days of release by Google for a minimum of 3 years.

 

That is false advertising and potentially subject to a potential class-action lawsuit as well as action from Google. 

 

Now, how do I upgrade my Z4. 

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  • Message 7 of 18

Re: Moto Z4 Unlocked - still on April Update

2019-10-31, 13:10 PM

 wrote:

 wrote:

I purchased my unlocked Z4 in August. I'm in the US on T-Mobile and I have yet to receive a single update. My phone is still on the April update, every time I check, it says it's on the most recent update. I registered my device the day I received it. Any reason why I haven't had an update? When can I expect them? 


Hi Zollars23,

 

I would like to inform you that for unclocked devices, you may or may not receive the updates. We cannot guarantee it.

 

Regards,

Suman


I think most of us understand that concept Suman.  But all other Unlocked Moto Z4's have been receiving regular updates, including a very recent security patch update.  I think the question is:  why did his (or her) particular phone stop receiving updates when all other Unlocked Moto Z4's are receiving updates.

~Scott
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3764 Posts

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  • Message 8 of 18

Re: Moto Z4 Unlocked - still on April Update

2019-10-31, 13:12 PM

 wrote:

That is absolutely unacceptable and a violation of the Android Enterprise Certification, which this phone has been certified. Per the guidelines, in order for the device to become Android Enterprise Recommended, it must receive security updates within 90 days of release by Google for a minimum of 3 years.

 

That is false advertising and potentially subject to a potential class-action lawsuit as well as action from Google. 

 

Now, how do I upgrade my Z4. 


Other users with Unlocked Z4's are still receiving updates, so I don't think this has anything to do with "Unlocked phones in general may or may not....".  Users have posted on here that their Unlocked Z4's are a month ahead of the Verizon model with security updates.  I'm not sure why your specific phone is not downloading them.

~Scott
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11-04-2019

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  • Message 9 of 18

Re: Moto Z4 Unlocked - still on April Update

2019-11-04, 22:49 PM
I had the same problem. All you have to do is take out your sim card and connect to WiFi. Clear Google framework and services in app settings. Then restart your device without the sim. Check for updates and you will receive them all.
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  • Message 10 of 18

Re: Moto Z4 Unlocked - still on April Update

2019-11-08, 15:09 PM

 wrote:

 wrote:

 wrote:

I purchased my unlocked Z4 in August. I'm in the US on T-Mobile and I have yet to receive a single update. My phone is still on the April update, every time I check, it says it's on the most recent update. I registered my device the day I received it. Any reason why I haven't had an update? When can I expect them? 


Hi Zollars23,

 

I would like to inform you that for unclocked devices, you may or may not receive the updates. We cannot guarantee it.

 

Regards,

Suman


I think most of us understand that concept Suman.  But all other Unlocked Moto Z4's have been receiving regular updates, including a very recent security patch update.  I think the question is:  why did his (or her) particular phone stop receiving updates when all other Unlocked Moto Z4's are receiving updates.


Hi sajokaz,

 

It's a very difficult question to answer. Anytime a device is unlocked it triggers itself as not eligible for updates. What happens with an unlocked device is beyond our scope and control. 

 

Regards,

Suman



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