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Zollars23
Paper Tape
Posts: 3
Registered: ‎10-24-2019
Location: US
Views: 47
Message 11 of 12

Re: Moto Z4 Unlocked - still on April Update

I don't think you understand what the issue is. The phone was purchased new from Motorola. It was unlocked at the factory. Unlocked means it isn't restricted to a single carrier. I did nothing to the phone. An unlocked phone is still "eligible for updates", as it was designed that way from inception. Please consult with someone who understands the issue. 

speters
Token Ring
Posts: 93
Registered: ‎03-20-2017
Location: US
Views: 34
Message 12 of 12

Re: Moto Z4 Unlocked - still on April Update

They must have assumed you meant "bootloader unlocked" instead of the retail version unlocked for all carriers. If you want to try the Lenovo Moto Software Assistant you can see if that detects an updated OS for your phone. I had nothing but trouble with it on my Z4 so I can't recommend you use it for updating.

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