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46 Posts

07-17-2014

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Moto Z4 Video Lagging while connected to Bluetooth

2020-07-14, 15:09 PM
Hey everyone, Happy to advise the Bluetooth stuttering issue has been resolved since the latest update, however I am now experiencing a slightly different issue while connected to Bluetooth. For some reason I am experiencing a lag on the video and sound while connected to my Google Pixel Buds 2. I find it odd because the minute I disconnect Bluetooth and rewatch the same video, it plays without an issue. But the minute I reconnect Bluetooth, the video will hang which usually leads to the audio and video becoming out of sync. I have already attempted disconnecting/then re-pairing them without any difference. If anyone else is seeing/seen the same behavior, please let me know what fixed it for you. Thanks! Ta05
TSA
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2619 Posts

04-04-2018

IN

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Re:Moto Z4 Video Lagging while connected to Bluetooth

2020-07-15, 10:26 AM

@ ta05 wrote:
 

Hey everyone,Happy to advise the Bluetooth stuttering issue has been resolved since the latest update, however I am now experiencing a slightly different issue while connected to Bluetooth. For some reason I am experiencing a lag on the video and sound while connected to my Google Pixel Buds 2. I find it odd because the minute I disconnect Bluetooth and rewatch the same video, it plays without an issue. But the minute I reconnect Bluetooth, the video will hang which usually leads to the audio and video becoming out of sync. I have already attempted disconnecting/then re-pairing them without any difference. If anyone else is seeing/seen the same behavior, please let me know what fixed it for you.Thanks!Ta05

 

Hello!

 

Sorry to know about this and thanks for reporting! I would like you to test with a different earphones/Bluetooth headset if one is available and see if it's the same?

 

Let me know how it goes, meanwhile, I will check with our concerned team regarding this.

 

Regards,

Suman 



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46 Posts

07-17-2014

US

141 Signins

1856 Page Views

  • Posts: 46
  • Registered: ‎07-17-2014
  • Location: US
  • Views: 1856
  • Message 3 of 4

Re:Moto Z4 Video Lagging while connected to Bluetooth

2020-07-30, 11:25 AM
Thank you for your response! I was leaning towards this being a Google issue with the Buds, since the most recent update to the Buds Firmware and corresponding appliances. The lag is now gone and everything is working as expected, thanks again for your time!
TSA
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2619 Posts

04-04-2018

IN

357 Signins

24370 Page Views

  • Posts: 2619
  • Registered: ‎04-04-2018
  • Location: IN
  • Views: 24370
  • Message 4 of 4

Re:Moto Z4 Video Lagging while connected to Bluetooth

2020-08-04, 10:30 AM

@ ta05 wrote:
 

Thank you for your response! I was leaning towards this being a Google issue with the Buds, since the most recent update to the Buds Firmware and corresponding appliances. The lag is now gone and everything is working as expected, thanks again for your time!

 

I am glad to know, your issue has been resolved. If there is anything else you need help with, let us know.

 

We're here to help!

 

Regards,

Suman



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