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12 Posts

03-22-2016

Argentina

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Moto Z4 When I do videocalls, in whatsapp the other person hears a lot of noises. If I plug in the

2019-10-16, 9:19 AM

I bought the moto Z4  some days ago. I recently happened to know that I have sound noises with Whatsapp video calls and low volume with Skype video calls.

 

If I plug in the headset, the noises dissapear with whatsapp, however low volume continues with Skype.

 

I made the tests provided in "Hardware test" and the answer is that HW is ok.  What should I do now?

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953 Posts

02-20-2009

United States of America

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Re: Moto Z4 When I do videocalls, in whatsapp the other person hears a lot of noises. If I plug in t

2019-10-16, 19:01 PM

Do you have a case over the phone, or are covering the microphone hole on the very bottom to the left of the USB C port? Remove any case, hold the phone from the left and right sides only, and retest. If the problem goes away, you may have been blocking one of the noise canceling microphones. 

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12 Posts

03-22-2016

Argentina

15 Signins

193 Page Views

  • Posts: 12
  • Registered: ‎03-22-2016
  • Location: Argentina
  • Views: 193
  • Message 3 of 5

Re: Moto Z4 When I do videocalls, in whatsapp the other person hears a lot of noises. If I plug in t

2019-10-16, 20:55 PM

No, tested with no case at all. 

No noises if 1) using headset, 2) do the test with 4G instead of WiFI, 3) I use Skype, although with  Skype videocall, the other person hears me with very low volume. 

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12 Posts

03-22-2016

Argentina

15 Signins

193 Page Views

  • Posts: 12
  • Registered: ‎03-22-2016
  • Location: Argentina
  • Views: 193
  • Message 4 of 5

Re: Moto Z4 When I do videocalls, in whatsapp the other person hears a lot of noises. If I plug in t

2019-10-16, 20:57 PM

I tried to place a chat with support as I did two years ago, now  I get an error. Is it working? 

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5996 Posts

12-04-2017

India

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Re: Moto Z4 When I do videocalls, in whatsapp the other person hears a lot of noises. If I plug in t

2019-10-17, 11:16 AM

 wrote:

I bought the moto Z4  some days ago. I recently happened to know that I have sound noises with Whatsapp video calls and low volume with Skype video calls.

 

If I plug in the headset, the noises dissapear with whatsapp, however low volume continues with Skype.

 

I made the tests provided in "Hardware test" and the answer is that HW is ok.  What should I do now?


Hi secuoia17,

 

It sounds more like app related to me. We can try few things here;

 

  • Just to narrow down, please try testing with different headset to see if that makes any difference?
  • If the above did not help, you can try to perform clear cache/data on the WhatsApp/Skype app > reboot your device and make sure the app is updated to the latest version on the play store > test again?
  • Also, please confirm if this happens on all the calls?

Do let us know how it goes?

 

Best regards,

Sangam

Motorola Support

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