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7 Posts

07-03-2021

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My Moto Z4's colors are faded

2021-07-03, 23:57 PM

The colors on my phone are faded, I'm not sure why, I've messed around in the display settings and I've tried seemingly everything. The faded colors come in after the first boot screen. To specify I see 2 distinct different startup screens, first is a blue with the yellow Motorola logo and the colors look fine, then it goes to another of the same screen but the colors are now muted and it then is fully booted. I've already tried booting in safe mode but it didn't do anything. I doubt it's a hardware issue but I can't find what is wrong.

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14293 Posts

03-05-2018

United States of America

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  • Message 2 of 14

Re:My Moto Z4's colors are faded

2021-07-04, 12:33 PM

Hi PThomas24

 

Are you using a screen protector? If so, I suggest taking it off to make sure it's not causing this. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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7 Posts

07-03-2021

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  • Message 3 of 14

Re:My Moto Z4's colors are faded

2021-07-04, 14:52 PM

No screen protector, even if I had one I don't think it would make the colors go from fine and full to muted during the startup sequence

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14293 Posts

03-05-2018

United States of America

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  • Message 4 of 14

Re:My Moto Z4's colors are faded

2021-07-04, 15:13 PM

Hi PThomas24

 

We always considered external factors like screen protectors. But thanks for confirming. if possible, can you send a sample photo or video showing this? Kindly upload it to Google drive and share the link here. We'd like to see this behavior. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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7 Posts

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  • Message 5 of 14

Re:My Moto Z4's colors are faded

2021-07-04, 15:20 PM

Sorry I didn't mean to be rude.

Here is a link, I had to use an old webcam as my only other camera is on my old phone and the colors come across even less with it. It still doesn't nearly look as muted as it is with the eye. 

https://drive.google.com/file/d/1AX4ObWNuMB0gFy7dceUw4UZL6xtBbXGz/view?usp=sharing

It may take a moment before google drive has finished processing

 

- Thank you for your help

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7 Posts

07-03-2021

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  • Message 6 of 14

Re:My Moto Z4's colors are faded

2021-07-04, 17:21 PM

Because it is not obvious, the video is highlighting the color fade from the first boot screen to the second

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1992 Posts

11-24-2020

India

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  • Message 7 of 14

Re:My Moto Z4's colors are faded

2021-07-05, 9:02 AM

Hi PThomas24

 

Thank you for sharing the Google drive link. But I can't view it. Can you please set the link to the public? Open Drive > Tap 3 dots > details and activity > Who has access > Link (change) > Viewer.

 

Thanks

Sunitha



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7 Posts

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Re:My Moto Z4's colors are faded

2021-07-05, 13:12 PM

Hm, I can view it when signed out, here I've uploaded it to Youtube as well

 

https://youtu.be/km2epGDTwwc

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1992 Posts

11-24-2020

India

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  • Message 9 of 14

Re:My Moto Z4's colors are faded

2021-07-06, 9:01 AM

Hi PThomas24

 

Thank you for sharing the video. I would suggest you try using the Rescue and Smart Assistance tool and perform the Rescue function. Please go through the link here for instructions. This process will wipe all data from the phone. Make sure that you have taken all data back up before you could perform the Rescue function on your phone. Please follow the backup instructions here. We hope it helps! 

 

Thanks

Sunitha 



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7 Posts

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  • Message 10 of 14

Re:My Moto Z4's colors are faded

2021-07-06, 12:36 PM

I have performed the rescue function on my phone, but the issue persists.

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