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USB port stopped working

2020-06-18, 12:43 PM
My USB port stopped working. It is still charging with the USB port but none of my computers will recognize the phone (Z4). Might have stopped after Android 10 update. Any help would be great...
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65 Posts

10-15-2017

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Re:USB port stopped working

2020-06-18, 16:29 PM

Have you gone to USB Preferences and selected "Files" as an example and then  disconnected/connect it and see if it is now seen?

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Re:USB port stopped working

2020-06-18, 17:46 PM
Earlier it would let me pick file transfer.... It will not even let me do that now. All the elections are grayed out, not selectable
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65 Posts

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Re:USB port stopped working

2020-06-18, 17:54 PM

That stinks.  I guess I would try Safe Mode and then wait until someone joins the thread from Moto and asks you for a bug report.

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Re:USB port stopped working

2020-06-23, 8:28 AM

@ gwrider18 wrote:
 

Earlier it would let me pick file transfer.... It will not even let me do that now. All the elections are grayed out, not selectable

 

Hi,

 

Sorry to know about this and thanks for letting us know. Are you using the original cable that came with the box? Can you try in a different PC or laptop and see if it's the same? 

 

Also,  if you have another Motorola original cable available, can you test with that. Is the PC/laptop windows OS updated? 

 

Please try and let me know how it goes.

 

Regards,

Suman



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Re:USB port stopped working

2020-06-26, 14:47 PM
Have tried multiple cables and multiple laptops... Original cable was damaged, cables being used are known good cables that worked in the past.
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Re:USB port stopped working

2020-06-26, 14:56 PM
The phone does see the USB cable if it's put in fast boot flash mode. So hardware appears to be working
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Re:USB port stopped working

2020-06-26, 15:23 PM
Yes all three laptops are windows 10 and updated
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Re:USB port stopped working

2020-06-30, 14:48 PM

@ gwrider18 wrote:
 

Yes all three laptops are windows 10 and updated

 

Hello. Let's see if we can figure out what's going on. My first instinct is this is a bad port on the phone. However, I'd like to look into this further before I start recommending things like service/repair. Can you first make sure you're laptop has the Windows 10 Media Pack installed: https://www.microsoft.com/en-us/download/details.aspx?id=48231

 

-Tom



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Re:USB port stopped working

2020-07-01, 12:16 PM

Both laptops are up to date for windows 10

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