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Senior MotoAgent
Senior MotoAgent
Posts: 5,622
Registered: ‎03-05-2018
Location: US
Views: 602
Message 1 of 20

Warranty registration problems?

If you need assistance with registering your phone on the Motorola site or the site is showing incorrect warranty information, we're here to help.

 

For registration issues, please ensure you're using the correct site. Links below:

 

 

If you still need assistance or your warranty information is showing incorrectly, please use this form. We will do our best to help however we can. 

 

-Rich

cwnascar3
SCSI Port
Posts: 116
Registered: ‎05-26-2010
Location: US
Views: 485
Message 2 of 20

Re: Warranty registration problems?

The new model Z4 is not in the dropdown list of phone models so I can't properly register it there.  As others have also reported, using either IMEI or S/N the data is rejected when entering it in the registration forms. Yes I used the U.S. site as I'm in NY.

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sajokaz
Bit Torrent
Posts: 3,691
Registered: ‎04-04-2013
Location: US
Views: 480
Message 3 of 20

Re: Warranty registration problems?


@cwnascar3 wrote:

The new model Z4 is not in the dropdown list of phone models so I can't properly register it there.  As others have also reported, using either IMEI or S/N the data is rejected when entering it in the registration forms. Yes I used the U.S. site as I'm in NY.


Good catch!  That's probably why we can't register them.

~Scott
Senior MotoAgent
Senior MotoAgent
Posts: 5,622
Registered: ‎03-05-2018
Location: US
Views: 454
Message 4 of 20

Re: Warranty registration problems?

Hi cwnascar3,

 

Thanks for reporting. Can you please update your forums profile with your Moto Z4's IMEI/Serial Number? I'll have my team check this. 

 

Best regards,
Rich
Motorola-Lenovo Support

sajokaz
Bit Torrent
Posts: 3,691
Registered: ‎04-04-2013
Location: US
Views: 448
Message 5 of 20

Re: Warranty registration problems?

Thanks Rich.  Did you see this post earlier this morning?  This all started when a few of us realized we cannot add the Moto Z4 to My Stuff.  Matt asked us to try the Warranty Registration and that's when we found we cannot do either.

 

https://forums.lenovo.com/t5/Moto-Z4/Cannot-Add-a-new-Z4-to-My-Stuff/td-p/4453560

 

I was able to add my IMEI to my Forum Profile and think it saved, if that helps you guys figure out why we cannot add our phones to the My Stuff list.

~Scott
Senior MotoAgent
Senior MotoAgent
Posts: 5,622
Registered: ‎03-05-2018
Location: US
Views: 447
Message 6 of 20

Re: Warranty registration problems?

Hi sajokaz,

 

Just read that, thanks for updating your profile. I'll report this to the team. I'll let you know. 

 

Best regards,
Rich
Motorola-Lenovo Support

cwnascar3
SCSI Port
Posts: 116
Registered: ‎05-26-2010
Location: US
Views: 384
Message 7 of 20

Re: Warranty registration problems?

Hi Rich,

The profile edit page I see has fields for first name, last name, email address and mobile number. Where do I enter the IMEI or s/n in my profile? I tried putting it in the mobile number field but it wouldn't stick (I'm on the page https://motorola-global-portal.custhelp.com/app/account/profile/).

Also I get an error "The given Country and State or Province is not a valid combination. Please choose another." trying to save the profile with any changes. There are no country or state fields on that profile page.
cwnascar3
SCSI Port
Posts: 116
Registered: ‎05-26-2010
Location: US
Views: 381
Message 8 of 20

Re: Warranty registration problems?

OK Rich, I found a *different* profile edit page (https://forums.lenovo.com/t5/user/myprofilepage/tab/personal-profile%3Apersonal-info) where it DID have the Z4 in the dropdown list of choices and I entered my serial number in the text field.

sajokaz
Bit Torrent
Posts: 3,691
Registered: ‎04-04-2013
Location: US
Views: 378
Message 9 of 20

Re: Warranty registration problems?


@cwnascar3 wrote:

OK Rich, I found a *different* profile edit page (https://forums.lenovo.com/t5/user/myprofilepage/tab/personal-profile%3Apersonal-info) where it DID have the Z4 in the dropdown list of choices and I entered my serial number in the text field.


Yep, that's the Forum User Profile page I mentioned the other day and the one Rich asked us to update.  That way he can get our IMEI from the Forum User Profile.  I don't think the Moto Agents work on the weekends, but hopefully they will get all this sorted out one day this week.

~Scott
Motorola Admin Motorola Admin
Motorola Admin
Posts: 1,972
Registered: ‎02-11-2016
Location: US
Views: 340
Message 10 of 20

Re: Warranty registration problems?

I apologize, I forgot to get the Moto Z4 added to the list of phones on the Motorola Registration Support form. It should be added now. If you still need assistance with registering your device on the Motorola page, please use the form to submit a request for assistance. https://forms.gle/1o2LVcDtGfjSuJnw5

 

-Tom

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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