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Z4 post Android 10 no cellular data/mms

2020-03-23, 16:33 PM

The Android 10 update was not smooth on my phone. I had the problem others have had where apps crashed (Hangouts, Contacts, Phone were the most noticeable). The keyboard kept going away, and also the phone would ring but the phone app never loaded. 

 

I bit the bullet and factory reset my phone

 

Pretty much the issues cleared up after that, however I no longer have cellular data/mms. My phone never did the network provisioning post reset. If I go into Settings > Mobile Network > Advanced > Carrier Settings, nothing happens. Clicking on that button doesn't do anything. I can't kick off a PRL or Profile update. I also cannot edit APNs. 

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146 Posts

08-11-2010

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Re:Z4 post Android 10 no cellular data/mms

2020-03-23, 18:00 PM

Good luck getting any support here. It's been a ghost town, even before the virus.

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133 Posts

03-20-2017

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Re:Z4 post Android 10 no cellular data/mms

2020-03-24, 13:48 PM

What carrier are you using? The mobile network settings are probably SIM dependent because I have less options. I would assume they depend on the Carrier Services app which might need to be updated or reset.

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Re:Z4 post Android 10 no cellular data/mms

2020-03-24, 17:03 PM

I use Tello an MVNO for Sprint. Device was bought from Best Buy and had no issues initially connecting. 

 

I've done a second Factory Reset just in case (might as well). I'm waiting on that to finish. I've forced an update to Carrier Services through the Play Store.

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Re:Z4 post Android 10 no cellular data/mms

2020-03-24, 17:41 PM
No luck on system reset. Still cannot get into the Carrier Settings menu to force a PRL and Profile update. I'm now ordering a new SIM Card to test that.
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146 Posts

08-11-2010

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Re:Z4 post Android 10 no cellular data/mms

2020-03-24, 18:35 PM

Good luck brother.  I for one am hoping I never get the A10 update.

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1578 Posts

04-04-2018

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Re:Z4 post Android 10 no cellular data/mms

2020-03-27, 10:06 AM

Hi Eod,

 

Sorry to know about this and thanks for reporting us. Have you performed the Factory Data Reset without an automatic restore? Kindly confirm, and yes, please check with another SIM card and let me know how it goes. 

 

Regards,

Suman



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Re:Z4 post Android 10 no cellular data/mms

2020-03-27, 21:33 PM

I originally did a factory reset and wasn't allowed to do a restore from backup. It had told me no backup was available even though I'd just backed it up. But that's another story

 

The first factory reset (after the update from 9 to 10) I didn't do a restore.

The second factory reset I did twice. Both times from the recovery menu. I did do a restore from backup.

 

I received my new SIM card today and still do not have data. I also no longer have an APN option or Carrier Settings option even visible from the Mobile Network menu.

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2065 Posts

02-11-2016

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Re:Z4 post Android 10 no cellular data/mms

2020-03-30, 19:11 PM

Thanks for providing this additional information. Other that what you've shared so far, what other troubleshooting have you done with Sprint/Tello? As for the APN settings, because it's a CDMA network the APN settings will likely not be available. 

 

-Tom



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Re:Z4 post Android 10 no cellular data/mms

2020-04-02, 17:07 PM

As of this moment I have done reaching out. I am wondering if the issue is that I am in a rural area and my closest tower may not be a Sprint owned tower. I intend to drive south to see if I can get closer in range to one of their main towers to see if it needs to trigger provisioning from there.

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