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06-24-2020

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Re:bluetooth skipping issues after 6/2/20 update

2020-06-24, 18:28 PM

Profile created including IMEI.    Extremely annoying issue.  Hoping for a fix soon!

 

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1 Posts

06-24-2020

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Re:bluetooth skipping issues after 6/2/20 update

2020-06-24, 19:38 PM
This is extremely frustrating. I called Motorola today and they are now saying it's a Google issue since Goggle offers the updates. And that all they can do is take my phone for repairs or troubleshoot. Yet that isn't going to do anything when it's a software issue. I am very annoyed about this. The update is taking way too long and we've had no updates about a permanent fix. Is there even anything being done?
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4 Posts

06-04-2020

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Re:bluetooth skipping issues after 6/2/20 update

2020-06-24, 20:11 PM

It appears @MotorolaTom and the rest of Motorola have decide to just let this go. The last message from him was a week ago:

 

"Thanks everyone for updating your profiles. We will do our best to get you the update ASAP. I'll let you know as soon as we have any news on it.

 

-Tom"

 

This has been going on for nearly a month. 

 

So much for recommending Moto to any friends or family.....

 

 

 

 

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5 Posts

06-16-2020

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Re:bluetooth skipping issues after 6/2/20 update

2020-06-24, 22:25 PM
That's what I thought... gosh this sucks. Google probably won't do anything about it, bet they'd be happy to take all these disgruntled Motorola users and push Motorola further out of the competition
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4 Posts

06-20-2020

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Re:bluetooth skipping issues after 6/2/20 update

2020-06-25, 2:39 AM
Moto tech told me z4. I believe her because my wife's z3 is ok.
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5 Posts

06-04-2020

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Re:bluetooth skipping issues after 6/2/20 update

2020-06-25, 10:28 AM
I requested an update from the level 3 tech support I had been talking to and received a response that they are no longer accepting emails. The lack of response makes me believe Motorola has no intention of fixing this problem. After all why would they risk another update to help a small number of users when the update might cause a larger problem? If no fix soon I will have to change phones and my new one will not be a Motorola. Every phone I have had has been a Motorola. Frustrating they don't seem to care about losing me as a customer.
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5 Posts

06-10-2020

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Re:bluetooth skipping issues after 6/2/20 update

2020-06-25, 18:02 PM

I just got off the phone with level 3 technical support (which frankly, I think they just hand the call to someone at a nearby cube to make us think the call is being escalated.) Anyway, they are pretty much passing the buck to Google since it was their update. I looked at Google to see if they had any kind of customer support for android and they just referred me back to Motorola. Is anyone else reminded of that famous novel by Joseph Heller?

 

What stinks is that I've only had this thing for a couple of months.

 

 

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4 Posts

06-06-2020

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Re:bluetooth skipping issues after 6/2/20 update

2020-06-26, 5:28 AM
I call booolshet with "Google's fault"....they would have fixed this within the first week. I think any reputable company would've had a fix by now.
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5 Posts

06-04-2020

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Re:bluetooth skipping issues after 6/2/20 update

2020-06-26, 14:23 PM
Over a week now with no new information. Can we get an update? We deserve to know if Motorola has any intention of fixing this issue or not.
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1 Posts

06-26-2020

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  • Message 160 of 277

Re:bluetooth skipping issues after 6/2/20 update

2020-06-26, 22:07 PM
Any update yet or ability to uninstall update? Having a party and can't even use my phone to play music thru speaker. Super annoying
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