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6 Posts

12-26-2019

US

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Re:bluetooth skipping issues after 6/2/20 update

2020-07-11, 0:43 AM

When I got this phone in November last year, bluetooth audio stuttered, and I found a fix. Then a few months later, an update returned the problem, and I found a fix. A couple months ago, another update, and the problem's back, and again, I found a fix. Another update on July 7th, specifically to fix bluetooth stutter, and the problem's back, again, and this time, there's no fix.

 

You win, I give up. I'm tired of fighting this problem. I'm going to dump this phone & switch to one that works. I'll be in my Verizon office over the weekend with an activated prepay phone & have them switch the sim card.

 

Add in all the nonsense about how using a charger screws up the touchscreen, and I have to say, I've learned my lesson about motorola phones.

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6 Posts

07-05-2013

United States

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Re:bluetooth skipping issues after 6/2/20 update

2020-07-11, 1:20 AM
I'm having the same problem. Battery is draining faster since the update. I can promise you this is my last Motorola phone and I've had them for over 18 years. This is ridiculous.
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2 Posts

05-31-2017

US

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  • Message 293 of 301

Re:bluetooth skipping issues after 6/2/20 update

2020-07-16, 19:43 PM

Did the update but my phone is still having the same issues.    Battery also draining more rapidly.   

Same issues with stuttering and disconnecting my earpiece.  Same as before the update.

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2 Posts

07-21-2020

CA

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  • Message 294 of 301

Re:bluetooth skipping issues after 6/2/20 update

2020-07-21, 15:58 PM

@MotorolaTom I have updated my profile with my IMEI information. I hope I can get the update ASAP.

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2 Posts

07-21-2020

CA

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Re:bluetooth skipping issues after 6/2/20 update

2020-07-27, 14:24 PM

How long will it take before I get the update after I added my IMEI info to my profile ? This is really annoying.

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2619 Posts

04-04-2018

IN

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Re:bluetooth skipping issues after 6/2/20 update

2020-07-28, 14:13 PM

@ TheJoySly wrote:
 

 

How long will it take before I get the update after I added my IMEI info to my profile ? This is really annoying.

 

Hi,

 

I know it's taking some time, I see that you are located in Canada, we have not rolled out our update for Canda region yet. 

 

I would like to inform you that it is coming, I am unable to tell you the exact time but it's coming.

 

I appreciate your patience.

 

Regards,

Suman



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3 Posts

06-11-2020

CA

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  • Message 297 of 301

Re:bluetooth skipping issues after 6/2/20 update

2020-07-31, 14:19 PM

Just got my update today (Canada). So far so good!

 

Thanks.

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2 Posts

08-03-2020

US

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Re:bluetooth skipping issues after 6/2/20 update

2020-08-03, 2:38 AM
Phone is updated and still having the skipping issue, almost seems like the phone is out of range even though the phone is right under the radio but the it works when I get a phone call.
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2 Posts

08-03-2020

US

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Re:bluetooth skipping issues after 6/2/20 update

2020-08-03, 10:28 AM
After the update my Bluetooth is still skipping and losing connection like it's out of range even though it's right next to the device, however I can receive calls with no issue.
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2619 Posts

04-04-2018

IN

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Re:bluetooth skipping issues after 6/2/20 update

2020-08-04, 10:25 AM

@ Cripple Hero wrote:
 

After the update my Bluetooth is still skipping and losing connection like it's out of range even though it's right next to the device, however I can receive calls with no issue.

 

Sorry to know about this. Please unpair the device from Bluetooth and repair it again. Restart the device and check.

 

Let me know if the issue still persists.

 

Also, kindly update the device IMEI in your profile.

 

Regards,

Suman



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