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38 Posts

07-12-2017

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my Z4 has a serious security issue

2019-08-07, 18:57 PM

When my Z4 is on the lock screen (the fingerprint icon is ready to be used) and I swipe up, the ENTER PATTERN icon appears. When I immediately swipe up a second time the phone unlocks and my main screen appears.

 

Should this happen?

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14293 Posts

03-05-2018

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Re: my Z4 has a serious security issue

2019-08-08, 18:00 PM

Hi tomthbomb,

 

Check as well if have face unlocked enabled. That could trigger the phone to unlock without entering PIN/Pattern.

 

Best regards,
Rich
Motorola-Lenovo Support



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227 Posts

04-26-2012

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Re: my Z4 has a serious security issue

2019-08-08, 0:21 AM

Does this happen with PIN or Password as well?

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38 Posts

07-12-2017

United States of America

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  • Posts: 38
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Re: my Z4 has a serious security issue

2019-08-08, 1:11 AM
I do not use PIN or Password. I only use a fingerprint.
Occasionally I will use the PATTERN.

Never seen an option for PIN or Password but that does not matter because the startup screen on my Z4 only gives the option of the fingerprint/PATTERN.
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3764 Posts

04-04-2013

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Re: my Z4 has a serious security issue

2019-08-08, 13:19 PM

 wrote:
I do not use PIN or Password. I only use a fingerprint.
Occasionally I will use the PATTERN.

Never seen an option for PIN or Password but that does not matter because the startup screen on my Z4 only gives the option of the fingerprint/PATTERN.

Android - Screen Lock has 3 choices by default:  PIN, Pattern or Password.  You pick one and then that's what you use.  But you can switch between the different screen lock options if you want to.  I think that is what the other post was asking,  What happens if you turn off Pattern and enable PIN?  Does the same issue occur?  That's what he was asking.

 

As far as the issue described, do you have some form of Smart Lock enabled, like Trusted Voice, Trusted Device, Trusted Location, etc?  It sounds like the phone recognizes a Smart Lock option and then automatically unlocks.

~Scott
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14293 Posts

03-05-2018

United States of America

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  • Posts: 14293
  • Registered: ‎03-05-2018
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  • Message 5 of 6

Re: my Z4 has a serious security issue

2019-08-08, 18:00 PM

Hi tomthbomb,

 

Check as well if have face unlocked enabled. That could trigger the phone to unlock without entering PIN/Pattern.

 

Best regards,
Rich
Motorola-Lenovo Support



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91 Posts

10-24-2016

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  • Message 6 of 6

Re: my Z4 has a serious security issue

2019-08-08, 18:33 PM

In settings and security do you have lock by power button disabled? And what is your autlock timer set to? I thinks it's behaving like that because autlock timer hasn't been reached yet or smart lock is enabled. 

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