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Moto Z Phones - Mod CapableMoto Z² Force
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19 Posts

02-28-2018

United States of America

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Re: Bluetooth Issue Introduced With Oreo 8.0 - Moto Z2 Force

2019-01-03, 13:22 PM

I couldn't agree more with you. I'm done with Motorola Lenovo. And after buying Moto mods as well!

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12 Posts

08-14-2018

United States of America

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Re: Bluetooth Issue Introduced With Oreo 8.0 - Moto Z2 Force

2019-01-13, 16:20 PM

I cannot believe this issue has not been resolved yet.  It has been a problem for around a year now and there is still no resolution from Motorola.  My wife has a G5 Plus and it was updated to Oreo 8.1 about 2 months ago.  The Z series is supposed to be the flagship editions of their phones yet they do not support it like their cheaper models.  Yes I have sent in bug reports and I don't even get an aknowledgment that it was sent and recieved.  I definately know I will no longer consider Motorola products for the future purchases.

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3 Posts

09-14-2018

Poland

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  • Message 173 of 203

Re: Bluetooth Issue Introduced With Oreo 8.0 - Moto Z2 Force

2019-01-13, 16:28 PM

Did it occur to anyone, that they simply cant resolve this? :)

 

Maybe Lenovo hires to dump developers, to be able to fix this bt problem :D

 

Copy-paste didnt work And they gave up.

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6 Posts

05-17-2018

United States of America

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Re: Bluetooth Issue Introduced With Oreo 8.0 - Moto Z2 Force

2019-01-13, 16:48 PM

Please read over the entire thread.  The fix was actually given to them by Google which we mentioned many times.  It's sitting in Lenovo's lap and they have to do nothing other than push out Android 8.1 and it's fixed.  On top of that, many flagship phones for other brands are receiving 9.0 (bug is fixed there too), but no peep for the Z2 product line.

 

For me, Verizon pushed this bug in December 2017 and it's been over a year.  Regarding other comments in the thread to get a lawyer and such, take that up on your own.  The best thing you can do is stop buying all Lenovo products from here on out and tell as many people as you can.  I personally know and work with many folks in IT or purchasing and I've started to spread the word on my end.  I've also been posting on any/all blogs I can.  I empathize with people going through this struggle as "frustrating" doesn't even begin to describe it.  It's a shame Motorola/Lenovo is perfectly happy with a buggy product like this, but we should have read the tea leaves when the Lenovo Superfish issue surfaced.  That was an indication of the future of the company.

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1 Posts

01-21-2019

United States of America

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Re: Bluetooth Issue Introduced With Oreo 8.0 - Moto Z2 Force

2019-01-21, 3:36 AM

Bluetooth stops working during calls. you either have to turn it off or switch to speaker to hear the other person or for them to hear you. When call ends it will resume back to Bluetooth if you're listening to audio on your phone. Example if you are listing to something like Sp


 wrote:

Hi Everyone,

 

I will need more BUG report for our Engineers can further investigate. 

 

   BUG REPORT FOR BLUETOOTH ISSUE
1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go in to the developer options mode]
2. After the above steps Developer options will be enabled.
3. Go to Settings ->Developer options -> Enable Usb debugging > Toggle On
4. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Enable Settings -> Developer options -> Enable Enable Bluetooth HCI snoop log > Toggle On
6. Once the issue is reproduced, Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
7. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
8. Then upload the BugReport to your personal Google Drive
9. Open the File Manager app on your phone and tap on Local on the top right. Browse to internal.
10. Upload the btsnoop_hci.log to your Google Drive as well
11. Share the link to the BugReport and btsnoop_hci.log on the forums in a reply or via a private message.
12. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.
13. One completed to Settings-> Developer options -> Enable Bluetooth HCI snoop log > Toggle Off

 

Best regards,
Rich
Motorola Support



otify.

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28 Posts

03-23-2018

United States of America

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Re: Bluetooth Issue Introduced With Oreo 8.0 - Moto Z2 Force

2019-01-21, 3:39 AM

You've had multiple bug reports, along with all the issues...how about a resolution already!

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3764 Posts

04-04-2013

United States of America

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Re: Bluetooth Issue Introduced With Oreo 8.0 - Moto Z2 Force

2019-01-21, 3:44 AM

 wrote:

You've had multiple bug reports, along with all the issues...how about a resolution already!


Google provided the resolution.  It's Android 8.1.  Or even 9.0 Pie.  Other than that, all we can do is wait and hope we get 9 Pie.  No other amount of trouble shooting or bug reports will help.

~Scott
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20 Posts

11-22-2017

United States of America

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  • Message 178 of 203

Re: Bluetooth Issue Introduced With Oreo 8.0 - Moto Z2 Force

2019-01-21, 4:08 AM

I so agree. That's why after this phone Lenovo would have lost many customers due to their actions concerning this matter. It has been almost an enitre year with this matter. 

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28 Posts

03-23-2018

United States of America

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  • Message 179 of 203

Re: Bluetooth Issue Introduced With Oreo 8.0 - Moto Z2 Force

2019-01-22, 12:47 PM
Oh I know... I've been following this thread since it started! Contacted Motorola/Lenovo about the issue and they immediately put the blame on either the vehicles I use or the phone itself! When I switch to another phone I will not consider Motorola/Lenovo! Lost customer for sure!
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130 Posts

12-18-2014

United States of America

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  • Message 180 of 203

Re: Bluetooth Issue Introduced With Oreo 8.0 - Moto Z2 Force

2019-01-23, 16:31 PM

I use an ear bud 90% and noticed with plantronics and others and even with the phone on me the callers after 5 minutes can not hear me or I dont hear them. Now with music it is not as radical however it happens. It does not matter if I am on wifi or LTE for the calls or music. Its just something I live with because I still love playing with mods and the Note 9 sits on the shelf. 

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