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3 Posts

07-29-2021

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Moto z2 force.....device Flash error

2021-07-29, 8:14 AM

My moto z2 force screen start flickering and also have issue of black screen

 

I am not sure about hardware or software issue

 

There is not any solution because of reset

 

So I tried flash my device using rescue and smart assistant

 

 

But it says my firmware does not match

 

Help me about this

 

Moto Z2 force(XT1789-06)

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2325 Posts

11-24-2020

India

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Re:Moto z2 force.....device Flash error

2021-07-29, 10:41 AM

Hi Sureshbhambhu

 

Welcome to Motorola Forums. Sorry to know about this. I will try my best to help you with this.  I would suggest you submit your feedback regarding that to the Rescue and Smart Assistance tool. Just click on the Feedback button below the tool.

 

For the screen flickering problem, I would suggest you try force rebooting the phone and check. Press and hold the power key for up to 30 seconds to perform a force reboot on the device. If that doesn’t help, try removing the case or screen protector if you have inserted it. That may be interfering with the proximity sensor. The touchscreen may experience issues if the sensor is covered.

 

Let me know how it goes, after performing the above instructions. 

 

Thanks

Sunitha



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3 Posts

07-29-2021

India

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  • Posts: 3
  • Registered: ‎07-29-2021
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  • Views: 10
  • Message 3 of 6

Re:Moto z2 force.....device Flash error

2021-07-29, 11:06 AM

Screen flickering (green horizontal lining) is only visible at low brightness only

 

 

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2325 Posts

11-24-2020

India

231 Signins

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  • Posts: 2325
  • Registered: ‎11-24-2020
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  • Message 4 of 6

Re:Moto z2 force.....device Flash error

2021-07-30, 7:11 AM

Hi Sureshbhambhu

 

Thank you for confirming! Have you tried the above-recommended troubleshooting instructions? If not, please try and let me know how it goes. If you still face the same problem, we would suggest you try performing an external reset by taking all data backup and see if that helps! 

 

Thanks

Sunitha



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3 Posts

07-29-2021

India

3 Signins

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  • Posts: 3
  • Registered: ‎07-29-2021
  • Location: India
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  • Message 5 of 6

Re:Moto z2 force.....device Flash error

2021-07-30, 11:26 AM

thanks for your support

 

You will be surprised that screen flickering disappear automatically...

 

But a single pink vertical line now appear on screen along with black screen issue.

 

Can moisture(rainy season) be reason for this....As two ago it has liquid damage and repair automatically

 

 

#black screen

#one pink vertical line

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2325 Posts

11-24-2020

India

231 Signins

24400 Page Views

  • Posts: 2325
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 24400
  • Message 6 of 6

Re:Moto z2 force.....device Flash error

2021-08-02, 7:11 AM

Hi Sureshbhambhu,

 

Thank you for confirming! Can you please share the snapshot of the display(Where it showing the vertical line)? So I can check and guide you further. 

 

Thanks

Sunitha



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