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295 Posts

06-15-2016

United States of America

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  • Message 261 of 278

Re: Projector Promotion Denied

2018-01-29, 19:20 PM

wrote:

Okay what gives.  I too am having sever difficulty getting any correct answers from the 800 line.

November 18th sent all supporting documents (seven pages of receipts) to Motorola rebate program for the projector. 

November 20th denied stating it could not be verified.

November 24th resent all seven supporting documents

November 26th via web site informed it was received 11=24=17 and is being processed. 

December 19 called the 800 number to check up on order.  Was told it was being expedited to rush and a shipping email would be sent to me.

December 26th did not receive shipping email, called again only to be told it would ship within 4 to 6 weeks of 12=19=17, what the hell.

January 10th called again and was told it would be here by the end of January 2018.

January 29th still no change on the website promo status look up.  Still says received but no validation, no mailing date, no email NOTHING.

How do these people get away with this?  72 days later and still no product (projector).  YOUR 4 TO 6 WEEKS HAS TURNED IN TO 10 WEEKS.  I WANT MY PRODUCT.


Hello bobokity,

 

I'm sorry to hear about the issues you've experienced trying to redeem the free Insta-Share Projector Mod. Let me review your claim and reach out to you with an update.

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1 Posts

01-30-2018

United States of America

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  • Message 262 of 278

Re: Projector Promotion Denied

2018-01-30, 18:53 PM

I am having the same issue.  I submitted my materials on 11/25 and the status has been received ever since then.  I even contacted Motorola to make sure I had every submitted properly and they said yes.  We are now over 8 weeks with no change in status.

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1 Posts

02-01-2018

United States of America

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  • Message 263 of 278

Re: smart speaker Promotion

2018-02-01, 12:45 PM

I have also had a similar issue mine is for the Moto smart speaker with Alexa promo offered at the Colorado Sprint stores, while they approved my promo it took them 6 weeks to approve it, then I've waited another 2 weeks and it still didn't ship upon contacting Moto support they only said it shows your approved so I have resubmitted it and we will ship it in y weeks once the submission goes through.... I think it needs to be shipped right away 6 more weeks of a wait means I have waited for nearly 4 months to get the speaker and that is just unacceptable. I'm very unhappy and ready to place a report with the better business bureau

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295 Posts

06-15-2016

United States of America

973 Signins

22047 Page Views

  • Posts: 295
  • Registered: ‎06-15-2016
  • Location: United States of America
  • Views: 22047
  • Message 264 of 278

Re: Projector Promotion Denied

2018-02-01, 17:09 PM

wrote:

I am having the same issue.  I submitted my materials on 11/25 and the status has been received ever since then.  I even contacted Motorola to make sure I had every submitted properly and they said yes.  We are now over 8 weeks with no change in status.


Hello JPR8057,

 

I'm sorry to hear your claim is still in received status. I will look into this and update you as soon as I have more information.

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295 Posts

06-15-2016

United States of America

973 Signins

22047 Page Views

  • Posts: 295
  • Registered: ‎06-15-2016
  • Location: United States of America
  • Views: 22047
  • Message 265 of 278

Re: smart speaker Promotion

2018-02-01, 18:44 PM

wrote:

I have also had a similar issue mine is for the Moto smart speaker with Alexa promo offered at the Colorado Sprint stores, while they approved my promo it took them 6 weeks to approve it, then I've waited another 2 weeks and it still didn't ship upon contacting Moto support they only said it shows your approved so I have resubmitted it and we will ship it in y weeks once the submission goes through.... I think it needs to be shipped right away 6 more weeks of a wait means I have waited for nearly 4 months to get the speaker and that is just unacceptable. I'm very unhappy and ready to place a report with the better business bureau


Hi zachbarnes85,

 

I'm sorry to hear your claim has not yet been reviewed. I will look into your claim and reach out to you as soon as I have an update.

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2 Posts

12-05-2017

United States of America

32 Signins

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  • Message 266 of 278

Re: Projector Promotion Denied

2018-02-14, 18:11 PM

Hi Britanny,

 

It has been almost 2 months now since you manually approved my second claim for the projector, I have not received anything in the mail or email nor there's any change in the Motorola lookup website of any approved claim. Is this how it should be? It's not like I'm begging for it but it's long overdue now.

 

Please help me.

 

Thanks,

Edgar

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8 Posts

01-12-2018

United States of America

10 Signins

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  • Message 267 of 278

Re: Projector Promotion Denied

2018-02-15, 19:45 PM
Motorola eventually approved and updated my status but still hasn't sent the projector. Still waiting. Will continue to update and follow threads.
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8 Posts

01-12-2018

United States of America

10 Signins

118 Page Views

  • Posts: 8
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  • Location: United States of America
  • Views: 118
  • Message 268 of 278

Re: Projector Promotion Denied

2018-02-15, 19:51 PM
Total wait time: November 24th to February 15th.... Pending... Pending... Not yet received. Hopefully before April....
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295 Posts

06-15-2016

United States of America

973 Signins

22047 Page Views

  • Posts: 295
  • Registered: ‎06-15-2016
  • Location: United States of America
  • Views: 22047
  • Message 269 of 278

Re: Projector Promotion Denied

2018-02-16, 14:52 PM

wrote:
Total wait time: November 24th to February 15th.... Pending... Pending... Not yet received. Hopefully before April....

Hi Stopher85,

 

We apologize for the delay. Your Insta-Share Projector Mod is expected to ship out soon. Please keep an eye on your email as you will receive the tracking information as soon as it's available.

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4 Posts

02-18-2018

United States of America

7 Signins

70 Page Views

  • Posts: 4
  • Registered: ‎02-18-2018
  • Location: United States of America
  • Views: 70
  • Message 270 of 278

Re: Projector Promotion was Lied to by Representative.

2018-02-19, 1:35 AM

On Dec 22, myself and my friend both Purchased a Motorala Z2 Force Directly from the TMobile Store. On Jan 2, I entered the information online to get my Projector, Which was the buying factor in this phone ; I wanted the Samsung but the rebate projector swung me. 3-4 weeks promised delivery time. A little over a week later around Jan 10, I went to my friends house and fill out her information online. 5 days later, she recieved her projector. on the 15 I was like wow!. While mine on the other hand did not even get approved to the 14th. I called Motorala and asked about this and said because of the ZIP CODE we were in is why it was so quick. I live 12 miles from her. They said I am on Priority Delivery by a Manager and I should get a tracking number within 24-48 hours. Around a week ago, I called again and said I was on priority and it was a error that I should have had a tracking number within 48 hours. I still as of yet have no tracking number and I felt like I was straight up lied to about a ZIP CODE...are you seriously telling people this? So if they will lie to you simply to get you off the phone, the company is starting to look shady. And if a REP is looking at this : I'll post the info as a photo below from the rebate site.

 

Even if it took longer, I rather not be lied too.

 

 

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