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9 Posts

09-10-2017

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Smart Lock Missing

2017-09-10, 0:33 AM

I've just noticed it today that the smart Lock feature of android is not working. So I went to the settings and the menu is not showing up at all. Trusted voice for the Google app isn't working either and the setting is missing too. Resets doesn't fix it. Anyone else notice it?

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28352 Posts

02-02-2016

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Re: Smart Lock Missing

2017-09-10, 0:52 AM

wrote:

I've just noticed it today that the smart Lock feature of android is not working. So I went to the settings and the menu is not showing up at all. Trusted voice for the Google app isn't working either and the setting is missing too. Resets doesn't fix it. Anyone else notice it?


It is all there on my tmo variant. 

 

If you did a reset, did you test prior to restoring or installing any app? No auto restore? I assume you have a pin?


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9 Posts

09-10-2017

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Re: Smart Lock Missing

2017-09-10, 0:59 AM

Yeah I've reset it a few times. And still nothing. I can still use my finger print and pattern to unlock. 

I can't think of any recent app I've installed that would have done this. The only thing I can think of is the Google Play services. I think it updated yesterday. What version number do you have for Google play services? I have 11.5.09

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Re: Smart Lock Missing

2017-09-10, 1:21 AM

wrote:

Yeah I've reset it a few times. And still nothing. I can still use my finger print and pattern to unlock. 

I can't think of any recent app I've installed that would have done this. The only thing I can think of is the Google Play services. I think it updated yesterday. What version number do you have for Google play services? I have 11.5.09


Same version.  But if you tested before installing or restoring any apps, then you should not have any apps installed when it didnt work. 

 

So it worked and then stopped?

 

i am just trying to understand - if you reset, installed/restored nothing, does it work or not zero apps restored or installed) 


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462 Posts

11-20-2009

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Re: Smart Lock Missing

2017-09-10, 3:00 AM

What type of reset are you doing?

 

Have you tried clearing data from the setting app itself?  

 

Are you restoring from a backup every time you do a reset?

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9 Posts

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Re: Smart Lock Missing

2017-09-10, 15:24 PM

Well it looks like things got fixed on their own. I know it sounds weird but overnight it started working. I didn't do anything. I don't know how. Sorry to cause trouble thanks for the help

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Re: Smart Lock Missing

2017-09-11, 13:55 PM

wrote:

Well it looks like things got fixed on their own. I know it sounds weird but overnight it started working. I didn't do anything. I don't know how. Sorry to cause trouble thanks for the help


I've had this happen to me at least 4 times. And all 4 times they seemed to resolve on their own (it was even missing when using "safe mode" so not an app conflict). I did a factory reset my phone last week and haven't had it happen again so far. Now the only thing is no matter how many times I retrain "ok google" it will not unlock my phone :/. 

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246 Posts

12-18-2013

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Re: Smart Lock Missing

2017-09-11, 15:35 PM

Happened to me once, too. It was just GONE from the options. Restarted phone... and it was back. 

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Re: Smart Lock Missing

2017-09-11, 15:46 PM

wrote:

Happened to me once, too. It was just GONE from the options. Restarted phone... and it was back. 


I see other brands reporting it. 2 fixes listed:

 

1. update to google play services is the cause - remove it

2. settings-security-trust agents - make sure google smart lock is toggled on.

 

Neither really explains why it would appear/disappear seemingly at random. I have never see the problem, but maybe one of those fixes will save some time. 


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130 Posts

12-18-2014

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Re: Smart Lock Missing

2017-09-11, 16:29 PM
I too have had this problem twice in the last week. Removed updates from Google Play Service and kept getting pop ups....you tube wont work, g board wont work without update. Updated again and now I just fine it easier to use fingerprint to wake phone no matter where I am. I am sure they will get this fixed when they figure it out.
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