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28352 Posts

02-02-2016

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  • Message 11 of 53

Re: Smart Lock Missing

2017-09-11, 16:34 PM

wrote:
I too have had this problem twice in the last week. Removed updates from Google Play Service and kept getting pop ups....you tube wont work, g board wont work without update. Updated again and now I just fine it easier to use fingerprint to wake phone no matter where I am. I am sure they will get this fixed when they figure it out.

Other workaround i see, disable in trust agents, reboot, enable again. 

 

Seems to be a  google issue as multiple phone brands reporting it.


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130 Posts

12-18-2014

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  • Message 12 of 53

Re: Smart Lock Missing

2017-09-13, 21:33 PM

There is my problem, with I hit smartlock then pin its blank. No trusted places or anything. Yes fingerprint seems to work. Got it back by removing fingerprints, added fingerprints back in and trusted places were all back. A day or 2 later blank again. Crazy I say! Will try the disable agent trick!

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13 Posts

10-01-2013

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  • Message 13 of 53

Re: Smart Lock Missing

2017-09-13, 23:02 PM

this workaround worked for 3 days now have to do it again. now all back again.how can we get this feature fixed from google or motorola? i would assume motorola has more sway than us little guys out here. been a fan of motorola since i got my first phone. more the frustration builds the more other manufactures look better. sorry had to get that out of the way.

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246 Posts

12-18-2013

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  • Message 14 of 53

Re: Smart Lock Missing

2017-09-13, 23:57 PM

Guess I'm lucky. Just happened to me the one time. 

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Re: Smart Lock Missing

2017-09-14, 0:43 AM

wrote:


Other workaround i see, disable in trust agents, reboot, enable again. 

 

Seems to be a  google issue as multiple phone brands reporting it.


Just wanted check back in and say the reboot works. I had it happen to me again today. Noticed smartlock wasn't working at all, checked the smartlock settings, and it was blank. Turned google trusted agent off, left moto on, and rebooted. Still blank. Turned them both off, rebooted, turned google back on, and it all works again. I left moto voice turned off this time around... Not much use for it these days with google assistant.   

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28352 Posts

02-02-2016

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  • Message 16 of 53

Re: Smart Lock Missing

2017-09-14, 1:34 AM

wrote:

this workaround worked for 3 days now have to do it again. now all back again.how can we get this feature fixed from google or motorola? i would assume motorola has more sway than us little guys out here. been a fan of motorola since i got my first phone. more the frustration builds the more other manufactures look better. sorry had to get that out of the way.


If you search you will see users with other manufacturers are reporting the same - it is  a google feature, not a motorola feature. 


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246 Posts

12-18-2013

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  • Message 17 of 53

Re: Smart Lock Missing

2017-09-14, 1:46 AM

Totally agree re: Moto Voice. It's useless now. It won't be on the next gen Moto's at all, I bet.  

Moto continuing to get close to a stock experience, though. Can't fault that. 

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9 Posts

12-05-2013

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  • Message 18 of 53

Re: Smart Lock Missing

2017-10-25, 14:49 PM

I really hope this issue is resolved soon. I use this feature heavily.

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246 Posts

12-18-2013

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  • Message 19 of 53

Re: Smart Lock Missing

2017-10-25, 17:25 PM

It's not totally broken. 

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28352 Posts

02-02-2016

United States of America

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  • Message 20 of 53

Re: Smart Lock Missing

2017-10-25, 19:03 PM

wrote:

I really hope this issue is resolved soon. I use this feature heavily.


Reported on other phones by other brands too. I had it happen once just removed and added back Google as Trust agent and fixed it for me. 


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