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Moto Z Phones - Mod CapableMoto Z² Play
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2 Posts

04-30-2020

Czech Republic

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  • Message 181 of 205

Re:Where's my Pie update?

2020-07-27, 15:39 PM

I see no point in providing the information. I have the last security update from June 2019. But it's still only Android 8.0. I am trully disgusted with the way you communicate with your costumers. Yeah, I completely get that it's not profitable for you to update Z2 Play to Android 9. Really, I'm not dumb, I get it. But say it officially! Say you do not value your customers and will not keep the promise that the device will be updated. Then it will no longer make sense to continue this conversation. Either we will suck it up and buy a new Moto phone, or we will go somewhere else.

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4 Posts

05-15-2020

Afghanistan

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  • Location: Afghanistan
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  • Message 182 of 205

Re:Where's my Pie update?

2020-07-30, 22:08 PM
I agree this is bologna. Is the Coronavirus the cause of the delay my update for phone. How strange that other phones pretty much the same exact one already gotten their sweet ass update but heres us Albus c xt171-02 owners with my non-unlockable phone. I am so mad. Can't root. Last Moto Lenovo piece of crap not smart at all phone.
Screenshot_20200730-150744.png
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6 Posts

05-22-2020

United States of America

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  • Message 183 of 205

Re:Where's my Pie update?

2020-08-04, 17:15 PM

I quit. I'm done. I've pre-ordered a Google Pixel 4a and will be so very happy to leave Moto behind me.

 

Moto: Great hardware marred by horribly incompetent and provably dishonest employees. 

 

To @Agent_Rich specifically: You have contributed nothing to this conversation and are the embodiment of what I am frustrated with.

Moto Z2 Play who now knows that Lenovo and Motorola are untrustworthy and will never get another dollar from me. Shame on me for ever buying their products to begin with.
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3 Posts

08-05-2020

Germany

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  • Location: Germany
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  • Message 184 of 205

Re:Where's my Pie update?

2020-08-05, 22:36 PM

I have waited for years. Finally, even the battery on my phone has swollen. Frankly, I have no qualms with my Z2 play. It almost worked perfectly. Almost. But that promised neverland of Android pie has always being a sore point. In case this phone doesn't survive the repair, it is going to go in a deep grave marked with a reminder to never buy a LENOVO phone. I'm sorry Moto, you were good people. Lenovo ruined you.

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1 Posts

07-17-2019

Serbia

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  • Message 185 of 205

Android Pie update

2020-08-06, 21:45 PM

Hello, I have a Moto Z2 Play and I bought my phone at retail. I'm happy with the phone's hardware, but it bothers me a lot that you haven't or won't finish the Android 9 update for this phone anywhere in the world. The update is only done in Brazil and it is devastating. Shame. Do something! 

 

 

 

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1 Posts

03-28-2017

India

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  • Message 186 of 205

Re:Android Pie update

2020-08-17, 8:53 AM

same problem here

Eklove
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14293 Posts

03-05-2018

United States of America

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  • Message 187 of 205

Re:Where's my Pie update?

2020-08-17, 15:37 PM

Hi Everyone,

 

I'm sorry, but we have no information about upgrade plans for this phone. 

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

08-22-2020

Afghanistan

4 Signins

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  • Message 188 of 205

Re:Where's my Pie update?

2020-08-22, 20:33 PM
Hello, dear. So Z2 play phone won't get OTA upgrade to android 9.0 in all countries over the world except Brazilia, right? But i know there are some sources with dumped Brazilian retail version firmware. It is works on phones in other regions. Why would LENOVO not be able to bringing this version to all regions? If they afraid issues with OTA upgrade, they could upload this firmware to Motorola's site marked "at your own risk." Please reply about LENOVO's plans and thoughts. Thank you!
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50 Posts

10-10-2019

Germany

47 Signins

206 Page Views

  • Posts: 50
  • Registered: ‎10-10-2019
  • Location: Germany
  • Views: 206
  • Message 189 of 205

Re:Android P for moto Z2 play

2020-09-13, 17:31 PM

When is update in germany?!

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8 Posts

10-21-2014

India

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  • Posts: 8
  • Registered: ‎10-21-2014
  • Location: India
  • Views: 372
  • Message 190 of 205

Re:Where's my Pie update?

2020-09-18, 18:31 PM

Hi @Agent_Rich @AlphaDog, it's September 2020 and Android 11 is already released now. But still our Moto Z2 Plays have no Pie update and Update tracker page for India still says "This device will be upgraded to the Android 9 (Pie) release of Android, pending partner support."

 

The update was actually rolled out in September 2019 in Brazil after much delay. There has been no update since then and no other regions received the said update.

How long will it take to finally release the update? It seems like Moto has forgotten the Z2 Play customers.

There are OTA files of the official Pie OTA updates available on some sites for RETAIL and RETBR release channels. I am not sure whether installing those would be compatible with my device which is in RETIN channel. So, I haven't yet installed it.

The fact that the OTA was released in Brazil and available on RETAIL channel means the development of it has been completed. Please ask Moto team through your contacts to release the update for the rest of us who have been waiting for the update since 2 years now.

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