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10 Posts

12-08-2017

India

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Battery Draining too Fast after Update

2018-09-09, 9:15 AM

i have a moto Z2 play ,

after oreo update battery draining too fast like 1% in 1 min of usage ,few time back my phone runs 6-7 hours but now hardly runs 4 hours ,, even in offline mode when i don't use cellular data or wifi then also drains faster ,,

 

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953 Posts

02-20-2009

United States of America

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Re: Battery Draining too Fast after Update

2018-09-09, 13:00 PM

Sounds like a runaway app. To verify this, run the phone in safe mode for a few days, and see if get a normal level of battery consumption. If that occurs  you will have to hunt down the misbehaving app. Also, make sure all apps loaded are from the Google play store only, dump any sideloaded apps. 

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953 Posts

02-20-2009

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Re: Battery Draining too Fast after Update

2018-09-09, 13:00 PM

Sounds like a runaway app. To verify this, run the phone in safe mode for a few days, and see if get a normal level of battery consumption. If that occurs  you will have to hunt down the misbehaving app. Also, make sure all apps loaded are from the Google play store only, dump any sideloaded apps. 

0 person found this solution to be helpful.

This helped me too

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10 Posts

12-08-2017

India

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Re: Battery Draining too Fast after Update

2018-09-10, 9:01 AM

i am now running it in safe mode ,, and i never installed anything outside playstore ,even to avoid that issue from starting i purchased all paid apps from play store ,never installed cracked apks ,,still facing this issue 

i think problem is in 8.0,,because 7.1.1 was working fine no battery loss ,,and hope that 8.1 or 9.1 will fix it :)

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953 Posts

02-20-2009

United States of America

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Re: Battery Draining too Fast after Update

2018-09-11, 13:48 PM

I've got two Moto Z2 Plays running in my household with the update...but have not seen any excessive battery drain. If anything, it's the opposite...

 

Two more tests you can run...one easy, one less so

 

Throw a settings widget on your main screen for location settings. You can do this by pressing on a blank area of your home screen until the choice for "widgets" comes up. Go to the bottom of the list to "Settings", a 1x1 icon. Drop the 1x1 icon for settings on your main screen. You will then be given a choice of "settings". Pick "Location"

 

You should now have an icon on your main screen that allows you to select High Accuracy or Battery saving mode for location. When inside a building, or some other structure that would interfere with GPS satellite reception, throw the phone into battery saving location mode. Use high precision when driving/mapping directions, and try to turn it back to battery saving when you arrive at your destination.

 

(Sidenote...you can do the same trick with the settings widget, but this time add a 1x1 Settings widget for "Battery" instead of "Location", and you will have a quick way to enter battery settings and see what app/process is consuming the most battery)

 

If that has little or no perceivable impact, you may want to back up all your data, and factory reset your phone...and then start the process of restoring apps and data....and then see if that fixes the problem.

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10 Posts

12-08-2017

India

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Re: Battery Draining too Fast after Update

2018-09-16, 7:25 AM

Check this and tell me how 8% of 3000mAh is that?

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10 Posts

12-08-2017

India

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Re: Battery Draining too Fast after Update

2018-09-16, 14:22 PM

i did 7 days battery calibration and it helped me,now no mAh loss found

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1 Posts

09-24-2018

India

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  • Message 7 of 18

Moto Z2 Force Battery Drain

2018-09-24, 6:48 AM

From yesterday I am facing this issue, I am fully charging my moto z2play till 100% but as soon as I remove the mobile from charging its showing 85% charged. I am using original charger which came with mobile. Software is updated and latest security patch is also installed.

 

please help.!!!

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14293 Posts

03-05-2018

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  • Message 8 of 18

Re: Moto Z2 Force Battery Drain

2018-09-24, 20:55 PM

Hi Pratik90,

 

Thanks for posting. I'd like to help. Please follow the troubleshooting steps provided on this thread, And for the meantime, please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Best regards,
Rich
Motorola Support



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13 Posts

09-24-2018

Italy

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  • Message 9 of 18

High Battery Drain

2018-10-28, 13:57 PM

I bought my Moto z2 play 2 months ago and I have noticed a high battery consumption, even if I don't use my device.

As you can see in the attached screenshot, I can see that the 83% of usage is caused from "App" (13% phone calls). How can I know which app is running in the background causing the battery drain?

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13 Posts

09-24-2018

Italy

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  • Message 10 of 18

Re: High Battery Drain

2018-10-28, 21:51 PM

There is definitely something wrong (see photo)

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