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44 Posts

01-06-2011

Poland

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  • Message 11 of 40

Re: Finally ! Thanks Moto for the awesome Android 9 update on my Z2 Play !

2019-10-23, 22:09 PM
Check your PM.
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14293 Posts

03-05-2018

United States of America

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  • Message 12 of 40

Re: Finally ! Thanks Moto for the awesome Android 9 update on my Z2 Play !

2019-10-24, 20:54 PM

Hi Udaishanker,

 

Thanks for posting. Let me check this. Can you please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

See here for the instruction. 

 

Best regards,
Rich
Motorola-Lenovo Support

 



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6 Posts

05-11-2019

India

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  • Message 13 of 40

Re: Finally ! Thanks Moto for the awesome Android 9 update on my Z2 Play !

2019-10-25, 5:34 AM
Sir,
COUNTRY :INDIA
current phone: MOTO Z2 PLAY
carrier: JIO, BSNL
serial number :ZY2246WXJZ

PLEASE DO THE NEEDFUL
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14293 Posts

03-05-2018

United States of America

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  • Message 14 of 40

Re: Finally ! Thanks Moto for the awesome Android 9 update on my Z2 Play !

2019-10-28, 14:29 PM

Hi Udaishanker,

 

Thanks for updating. We checked this, your device is on the latest software build. Kindly check our website for more information regarding the software update. About the slow charging message, may I know what troubleshooting steps have you tried and done so far? If you have an SD card try removing it, it is essential to free up the space of the phone and see if you'll encounter the same charging behavior. 

 

In this case, I would also recommend doing a factory data reset without restoring your apps,

 

Factory Data Reset:
Settings > System > Reset > Factory Reset
*Backup your important files before doing the reset so you won't lose them.

*Don't restore your backup until you've seen improvements. Try installing your apps one at a time until you've found out which app is causing this.

 

Note: Make sure you're using the original Motorola charger for the phone. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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6 Posts

10-19-2019

Italy

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  • Message 15 of 40

Re: Finally ! Thanks Moto for the awesome Android 9 update on my Z2 Play !

2019-10-28, 14:35 PM

When Is the OTA going to be released in Italy?

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14293 Posts

03-05-2018

United States of America

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  • Message 16 of 40

Re: Finally ! Thanks Moto for the awesome Android 9 update on my Z2 Play !

2019-10-29, 20:26 PM

Hi Daibax,

 

Thanks for posting on the thread. We never provide dates, but I can check if you have the latest software build. Can you please update your profile with the information I asked on my previous reply? You'll see the instruction on the above post. 

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

01-03-2020

Mexico

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  • Message 17 of 40

Re: Finally ! Thanks Moto for the awesome Android 9 update on my Z2 Play !

2020-01-03, 3:10 AM

Hi Agent_Rich

 

Im also looking on info for the Android 9 update for my Z2 play and I kindly ask for what you know on the matter. On the post I saw that they gave the following info

 

COUNTRY MEXICO

PHONE MOTO Z2 PLAY

CARRIER AT&T

SERIAL NUMBER - IMEI removed

 

Hope that you can help and happy start of the year :)

 

 

 

Samuel

 

Edited: for privacy - Rich

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14293 Posts

03-05-2018

United States of America

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  • Message 18 of 40

Re: Finally ! Thanks Moto for the awesome Android 9 update on my Z2 Play !

2020-01-07, 16:45 PM

Hi berganza_samuel,

 

Thanks, I had my team checked this - Your phone is on the latest software build. Let me know if you need further assistance. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

01-31-2020

Switzerland

2 Signins

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  • Message 19 of 40

Re: Finally ! Thanks Moto for the awesome Android 9 update on my Z2 Play !

2020-02-01, 14:35 PM
 wrote:

Hope that you can help and happy start of the year :)

 wrote:

my team checked this - Your phone is on the latest software build

So I take it was finally able to upgrade his phone to Pie? OTA?

 

Or were you simply being kind enough to repeat to him what his phone has been telling him since over a year?
 

The best part of all this is that Pie firmware for the Z2 Play has been in existence for months now. Pushing it to Retail models at least should have been straightforward enough. 

Still promising that "this device will be upgraded to the Pie release of Android, pending partner support", along with declaractions like

 

 wrote:
We never provide dates

means you're essentially sneering at your customers.

 

You also seem to have no objection with the fact that the originator of this thread actually showed some mettle and did not sit around waiting for Motorola to "never provide dates". They're clearly very happy with the updated phone and I'm wondering if the method they used is the only way the rest of us will get to enjoy it too.

 

, proszę doradź?

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44 Posts

01-06-2011

Poland

41 Signins

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  • Posts: 44
  • Registered: ‎01-06-2011
  • Location: Poland
  • Views: 530
  • Message 20 of 40

Re: Finally ! Thanks Moto for the awesome Android 9 update on my Z2 Play !

2020-02-03, 0:10 AM

Hi @Fzarpo,

 

Well, what should I say... I am using the Pie upgrade on my Z2 Play and I really don't get why it was not released for all the software channels, but just for RETAIL ?

I can tell you even more, after Pie installation when I started to use the phone, I went and got another one in case my currently used one fails because of battery failure or anything else (and I have a few mods for it, too! and I want to be able to use them for a long time yet)

So the Z2 Play is so much better with Android 9 than before...

I don't know what's the real difference between those "software channels" apart from operators customization, but just in case I've left that second Z2 Play on its original "RETEU" channel just to be able to compare both devices and to be able to "officially" upgrade it maybe later on.

 

MOTO, please - reelase the Pie for all the other models and software channels, it's really giving the phone some second, better life !

Your customers are waiting for this move !

 

I'm really looking forward to what will happen in the future, but also I really hope that you'll push the Pie upgrade to all the Z2 Plays on the market. Make this phone great again !

 

Best regards,

Martin

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