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14293 Posts

03-05-2018

United States of America

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  • Message 21 of 35

Re: How I solved the error messages with my Moto Mods

2018-08-10, 18:12 PM

Hi xfiredanielsf,

 

Thanks for being so cooperative, I highly appreciate it. Just let me know here once we have the BUG report. Thank you.

 

Best regards,
Rich
Motorola Support



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84 Posts

12-23-2014

United States of America

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  • Message 22 of 35

Re: How I solved the error messages with my Moto Mods

2018-08-10, 19:13 PM

I've done 2 factory resets and it didn't fix my issue, either. Hoping one of us can find a fix.

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14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
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  • Message 23 of 35

Re: How I solved the error messages with my Moto Mods

2018-08-13, 13:20 PM

Hi Droidlynn,

 

Thanks for trying the factory reset. Could you please follow the instruction above on how to generate a BUG report? I will pass it along to our Product Teams so they can assist us with this. Thanks.

 

Best regards,
Rich
Motorola Support



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1 Posts

08-19-2018

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  • Message 24 of 35

Re: Camera app crashes with TrueZoom under Android 8.0.0 (patch level 6/1/2018)

2018-08-19, 16:45 PM

Same problem since update.  Also image quality has gone down and I now have to edit all my photos for under exposure even after making adjustments while shooting.  Very dissappointed!  Looking to go back to dslr.

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44 Posts

01-06-2011

Poland

41 Signins

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  • Message 25 of 35

Re: How I solved the error messages with my Moto Mods

2018-08-19, 17:13 PM

So, finally I had some time to play with my Z2 Play and I caught a bug report after camera crash. Here it is :

 

Moto Z2 Play true Zoom crash bug report

There is also a screenshot telling (in Polish) to restart the app, but nothing fancy there.

 

I hope this helps.

And for my Soundboost2 problems, I will record some video showing the problems soon - I'm quite busy for now, but I really want to show what's wrong.

 

BR,

Marcin

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14293 Posts

03-05-2018

United States of America

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  • Message 26 of 35

Re: How I solved the error messages with my Moto Mods

2018-08-21, 20:54 PM

Hi xfire,

 

Thanks for the BUG report. Certainly, the video will help us. Thanks.

 

Best regards,
Rich
Motorola Support



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44 Posts

01-06-2011

Poland

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  • Message 27 of 35

Re: How I solved the error messages with my Moto Mods

2018-08-23, 10:07 AM

Hi @Agent_Rich,

 

I was finally able to record the video that's showing how unstable the Soundboost 2 application is.

Actually, I was unable to show one effect in it, when after switching songs the music starts playing at full volume (maybe it happens only in the night, I really don't know ;-) )

Anyway, here is the link : JBL Soundboost 2 application problems

I hope this helps.

And feel absolutely free to contact me if you'd need me to test something or provide something. I'm really willing to help.

 

P.S. How do I highlight user name in the text ? I thought I'd have to put "@" sign before username (like I do in JIRA boards, for example) but it seems to have no effect here...

 

//Marcin

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44 Posts

01-06-2011

Poland

41 Signins

530 Page Views

  • Posts: 44
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  • Message 28 of 35

Re: How I solved the error messages with my Moto Mods

2018-09-19, 19:01 PM

So, any news maybe ? Is someone looking at this problem ?

 

... or this is all we get as a solution ?...

 

 

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14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
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  • Message 29 of 35

Re: How I solved the error messages with my Moto Mods

2018-09-19, 20:14 PM

Hi xfire,

 

Thanks for posting back. Sorry for taking this long. I'm still waiting for an update from the team regarding this. Rest assured that our team is working on this. I will keep you updated as soon as possible. Thank you. 

 

Best regards,
Rich
Motorola Support



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42 Posts

01-28-2015

United States of America

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  • Message 30 of 35

Re: How I solved the error messages with my Moto Mods

2018-11-08, 23:29 PM

Thanks @agent_rich -- I am running Android 8.0.0 ad security patch level of August 1, 2018, and it still occurs, and restarting the phone temporarily makes the issue go away.

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