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3 Posts

04-11-2019

Canada

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My microphone is not working...

2019-04-11, 14:35 PM

Last night my microphone was working perfectly fine for phone calls( regular phone calls) woke up this morning called someone and I could hear them perfectly fine but they can not hear me at all. I have done the hardware test it was fine for that, tried calling them back and still nothing. Put my phone in safe mode like I had read on this forum and tried calling them back and still nothing. I'm currently at a loss for what to do now. I really don't want to factory reset it because I have no way to backup everything , but I really need the mic to work because I need to be able to answer calls from my kids school. Please help !

 

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3764 Posts

04-04-2013

United States of America

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Re: My microphone is not working...

2019-04-11, 15:43 PM

Sorry to hear that, definitely a bummer.  I think the only option you have left is to try a factory reset and test the mic instantly after the reset.  Do not install any new apps, do not adjust any Settings, etc.; just test the mic with a stock phone and see what happens.  If it still does not work then a repair or replacement phone is your only option, and a factory reset will be required for those anyway.

 

What about an inexpensive Bluetooth headset in the meantime, that should allow you to at least make calls.  Usually you can find those for decent prices; it's an idea.

 

What about backing things up to your Google Drive (online storage) account?  I think Google still gives everyone 15GB of free Drive access when you create your G Mail account.

~Scott
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3 Posts

04-11-2019

Canada

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Re: My microphone is not working...

2019-04-11, 15:45 PM
Thanks . I guess I'll have to try it out. I'll let you know if anything happens.
Thanks again
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1 Posts

04-18-2019

Pakistan

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Re: My microphone is not working...

2019-04-18, 8:12 AM

Did you check your microphone with different softwares or tools? If not then do a quick Microphone test . There is also a guide to fix your microphone

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3764 Posts

04-04-2013

United States of America

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Re: My microphone is not working...

2019-04-18, 14:20 PM

Here is somehting else to consider / try when the mic is not working.  A Z Play user posted this on another forum this morning.  They said that when a phone call ends and the phone is on mute, during the next call the mic will be "stuck" on mute even though the Mute indicator does not display that it is on.  They said the workaround was to toggle Mute On then Off again and the mic started working during the call.  Something to keep in mind.

~Scott
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1 Posts

10-08-2019

India

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Re: My microphone is not working...

2019-10-08, 17:08 PM
Thanks for this information. It useful
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