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1 Posts

03-06-2021

India

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My z2 play fone get switched off when I get a call

2021-03-06, 1:35 AM

Hi,

 

I'm facing a problem from last 3months 

My z2 play fone get switched off when I get a call even my battery percentage is on 100, 70, 50 or on any level and I didn't get miscall of the same when I switch it on 

I have tried all the solution which you'll suggest the others on forums but still same issue 

I have tried by using a new battery but no solution

Kindly suggest me the exact solution soon,  it's irritating me now 

Please do the needful

 

Regards

 

Shaikh 

****Admin removed****

 

 

***Admin removed to protect privacy****

 

 

 

 

 

 

 

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7000 Posts

02-11-2016

United States of America

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  • Message 2 of 2

Re:My z2 play fone get switched off when I get a call

2021-03-07, 1:13 AM

@ Naif0706 wrote:

Hi,

 

I' facing a problem from last 3months 

My z2 play fone get switched off when I get a call even my battery percentage is on 100, 70, 50 or on any level and I didn' get miscall of the same when I switch it on 

I have tried all the solution which you' suggest the others on forums but still same issue 

I have tried by using a new battery but no solution

Kindly suggest me the exact solution soon,  it' irritating me now 

Please do the needful

 

Regards

 

Shaikh 

****Admin removed****

 

 

***Admin removed to protect privacy****

 

 

 

 

 

 

 

 

 

Hello. I'm sorry to see you're experiencing issues with the phone shutting off on you. It's very likely the phone will have to be repaired, but before we go that route, have you tried performing a battery calibration (Long-press the power button until the phone reboots > Plug into the charger > Allow the phone to charge to 100% > Leave on the charger for at least one additional hour after it gets to 100%).

 

Let me know,

 

-Tom

 

FYI, we (the moto support team) do not actively monitor the community on the weekends so there may be delays in getting back to you.



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