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Moto Z Phones - Mod CapableMoto Z² Play
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399 Posts

08-30-2018

United States of America

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  • Posts: 399
  • Registered: ‎08-30-2018
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  • Message 11 of 19

Re:Stuck on boot up screen

2020-04-16, 17:39 PM

Hello,

 

I would like to try to help you with this issue.  We would like to get a copy of your logs so that we can look at this issue further.

 

The log file can be found on your PC at the following location: 

C:\Program Files (x86)\Lenovo Moto Smart Assistant\logs

 

I'll send you a privte message with information how to send the logs to me.

 

Becky



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18 Posts

09-21-2018

India

29 Signins

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  • Message 12 of 19

Re:Stuck on boot up screen

2020-04-16, 17:57 PM

hi,

i have replied to your PM with google drive links

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18 Posts

09-21-2018

India

29 Signins

182 Page Views

  • Posts: 18
  • Registered: ‎09-21-2018
  • Location: India
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  • Message 13 of 19

Re:Stuck on boot up screen

2020-05-22, 4:47 AM

So as Motorola could not help me, i gave my phone to a 3rd party phone repair guy. He dug in deeper and found the 64gb eMMC has gone bad, damaged.  What i found surprising is i saw this date in the data output - 2013 - looks like year of manufacture of the emmc chip. (emmc: 64GB SKHYNIX HCG8a4 RV=08 PV=A2)

 

So did motorola / lenovo build these phones with old and obsolete parts to keep the cost down ? 

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14293 Posts

03-05-2018

United States of America

1313 Signins

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  • Message 14 of 19

Re:Stuck on boot up screen

2020-05-22, 18:05 PM

Hi Chetansha,

 

Thanks for posting. I don't have details as far as the parts, but we made sure the phone has passed quality inspections before releasing it to the market. 

 

Best regards,
Rich
Motorola-Lenovo Support



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18 Posts

09-21-2018

India

29 Signins

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  • Posts: 18
  • Registered: ‎09-21-2018
  • Location: India
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  • Message 15 of 19

Re:Stuck on boot up screen

2020-07-03, 4:10 AM

Motorola has used 2013 manufacture mmc 64gb hynix chips. that is a fact.

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18 Posts

09-21-2018

India

29 Signins

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  • Posts: 18
  • Registered: ‎09-21-2018
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  • Message 16 of 19

Re:Stuck on boot up screen

2020-07-03, 12:33 PM

Kindly see attachment 

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14293 Posts

03-05-2018

United States of America

1313 Signins

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  • Message 17 of 19

Re:Stuck on boot up screen

2020-07-06, 15:54 PM

Hi Chetansha,

 

Thanks for the screenshot. If there's a failure with the hardware, it is recommended to have the phone repaired. You can try submitting the device to our authorized service repair center (link). 

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

07-29-2020

United States of America

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  • Registered: ‎07-29-2020
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  • Message 18 of 19

Re:Stuck on boot up screen

2020-07-29, 6:38 AM

my moto is stuck on boot.software re load is requesting,I gave my phone to your authorised service centre ,but they didnt correct my phone ,I bought my Z series phone along with your Moto projector ,Now i realised that the money spent for my phone and projector is lost , I never thought moto is a irresponsible company, 

 

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14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 178190
  • Message 19 of 19

Re:Stuck on boot up screen

2020-07-29, 15:03 PM

Hi ajoob,

 

I'm sorry to know about that. This should not happen. I will try my best to help you with this. Can you please elaborate what happened when you send the phone to service? 

I will be waiting for your response.

 

Best regards,
Rich
Motorola-Lenovo Support



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