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Moto Z Phones - Mod CapableMoto Z² Play
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4519 Posts

03-11-2019

United States of America

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  • Message 21 of 30

Re:Z2 play battery swelling pushing screen out

2020-09-04, 17:46 PM

Hi 3rdy,

 

I'm sorry but there is no troubleshooting step that we can do for a swollen battery. I would suggest sending the phone to a service center for a replacement. 

 

Best regards,
Zeke
Motorola Support



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2 Posts

07-15-2020

United States of America

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  • Message 22 of 30

Re:Z2 play battery swelling pushing screen out

2020-09-21, 18:37 PM

 

A phone that is 1 year old should not be doing this. And this is the second one I’ve had that ended in this condition. How disappointing!

 

Reference # 190917-002538

Motorola Tracking Number (RMA):190917-014459

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3 Posts

08-25-2020

Colombia

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  • Message 23 of 30

Re:Z2 play battery swelling pushing screen out

2020-09-21, 19:04 PM

it had happened to me 2 times since i purchased the z2, the first time i used a pin to deflate the battery and works like a charm for 6 monts...

after that replaced the battery for and oem from ifixit and then I`m trying and enhanced one with more amps/hr that i get from amazon is only 3 months since the last change and is working great but is too early to knok if this new battery wil stand without sweeling,  I recoment to change the phon with enought ventilation on the back because it really gets warm from 0 to 50%

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43 Posts

02-22-2011

United States of America

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  • Message 24 of 30

Re:Z2 play battery swelling pushing screen out

2020-09-22, 14:47 PM

You only need to go through the first few pages of this forum to see that the battery does swell up on several people's Z2 Play (I wonder how many Z2 Play batteries are swelling up on people who aren't on the forum?):

 

Screen coming unglued

https://forums.lenovo.com/t5/Moto-Z%C2%B2-Play/Screen-coming-unglued/m-p/5030132

 

Screen being pushed out

https://forums.lenovo.com/t5/Moto-Z%C2%B2-Play/Screen-being-pushed-out/m-p/4630668

 

Moto Z² screen coming unglued... Major problem for many owners.... Recall?!?

https://forums.lenovo.com/t5/Moto-Z%C2%B2-Play/Moto-Z%C2%B2-screen-coming-unglued-Major-problem-for-many-owners-Recall/m-p/4310212

 

Z2 Play battery is bloating...

https://forums.lenovo.com/t5/Moto-Z%C2%B2-Play/Z2-Play-battery-is-bloating/m-p/4359183

 

Moto Z2 separating

https://forums.lenovo.com/t5/Moto-Z%C2%B2-Play/Moto-Z2-separating/m-p/4487033

 

Even though this was on the Z Play group, some mentioned it happened to both their Z Play and their Z2 Play

Z Play Screen Lifting from Frame

https://forums.lenovo.com/t5/Moto-Z-Play/Z-Play-Screen-Lifting-from-Frame/m-p/3888591

 

I doubt Moto will do anything such as a free replacement battery/ recall on this, since the Z2 Play is no longer a current model.

 

What I ended up doing was following what one of the other people suggested; going to mobiledefenders.com and ordering a replacement Moto battery.  There are plenty of videos on Youtube showing how to carefully remove the screen and change out the battery.  Much less costly to repair it yourself than sending it in for repair or buying a new phone.
 

 

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1 Posts

10-13-2020

United States of America

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  • Message 25 of 30

Re:Z2 play battery swelling pushing screen out

2020-10-13, 16:04 PM

This is hardly a rare occurrence. A Google search of the issue reveals that this is a systemic problem with the Moto z2 Play. It's happened to 2 of the 3 that we own. It happened to mine in June 2020 and now it's happened to my daughter's in October 2020. These phones should be subject to a recall and fixed at Motorola's expense. This is a defect issue and it should be resolved above and beyond the warranty. I won't be surprised when a class action suit is filed on behalf of the the consumers who have been subjected to this defect through no fault of their own.

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4 Posts

07-11-2021

Turkey

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  • Message 26 of 30

Moto Z2 play battery swelling problem

2021-07-12, 14:49 PM

Hello, it has been 2.5 years since I bought the moto z2 play phone. I found and changed the battery with my own means, 3 months later, this battery swelled too. I researched this problem globally on the internet and 2 out of 3 users had the same problem. This means that the lenovo moto z2 play is defective and defective! Lenovo should do some research on this! As someone who used a lenovo p70a model phone before and had problems with it again, I would neither buy nor recommend a lenovo product!

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4 Posts

07-11-2021

Turkey

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  • Message 27 of 30

Re:Z2 play battery swelling pushing screen out

2021-07-12, 22:59 PM

Hello, it has been 2.5 years since I bought the moto z2 play phone. I found and changed the battery with my own means, 3 months later, this battery swelled too. I researched this problem globally on the internet and 2 out of 3 users had the same problem. This means that the lenovo moto z2 play is defective and defective! Lenovo should do some research on this! As someone who used a lenovo p70a model phone before and had problems with it again, I would neither buy nor recommend a lenovo product!

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2163 Posts

11-24-2020

India

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  • Message 28 of 30

Re:Moto Z2 play battery swelling problem

2021-07-13, 7:00 AM

Hi seydiemrah

 

Thanks for writing to us. Sorry to hear you're having issues with your phone. Let me check and help you here. We will take your concern as feedback and pass it along. Since the battery is swollen, I would recommend sending your phone for service. Please go through the link here for repair options. Also, I have merged your posts to avoid clutter and confusion.

 

Thanks

Sunitha



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2 Posts

09-04-2021

United States of America

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  • Message 29 of 30

Re:Z2 play battery swelling pushing screen out

2021-09-04, 19:33 PM

Thanks for your input Rich, but it seems this is a known issue and reason for a possible recall. I have a replacement Moto Z2 Play, and sure enough, the issue has started to happen. What are our options if I am out of warranty?

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974 Posts

02-18-2019

United States of America

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  • Message 30 of 30

Re:Z2 play battery swelling pushing screen out

2021-10-07, 21:56 PM

@ kfalandays wrote:

Thanks for your input Rich, but it seems this is a known issue and reason for a possible recall. I have a replacement Moto Z2 Play, and sure enough, the issue has started to happen. What are our options if I am out of warranty?

 

Hi  @ kfalandays ,

 

I recommend returning the device to the service center if the screen started to separate from the body of the phone after it was repaired. You can check for repair options by completing the form here: https://motorola-global-portal.custhelp.com/app/mcp/service/open/request?linkId=54149943.

 

Regards,
Mary
Motorola Support



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