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GuruGuys
What's DOS?
Posts: 4
Registered: ‎11-25-2014
Location: India
Views: 3,032
Message 1 of 19

Warranty Info for Motorola Keylink

My Motorola Keylink will not turn on, I have tried multiple new batteries. I can not find information on Motorola's website about the keylink, its like it never existed! The chat support people have no idea what it is.



 



Did the keylink have a 1 year or 90 day warranty? 



 



 

TimTurbo
Broadband 3G
Posts: 1,518
Registered: ‎11-08-2014
Location: Fair Oaks, California
Views: 3,032
Message 2 of 19

Re: Warranty Info for Motorola Keylink

According to the manual that came with my Motorola Keylink the product is warranted for one (1) year from the date of purchase by the first consumer.



As it appears that your's has failed within the warranty period I would expect that it should be replaced under said warranty. But as you mention that you can not find any evidence that the Keylink ever existed, which I might add I've created a discussion here in the Connect forum about, I'll see if I can't get the attention of someone in Motorola Support! Stand by! wink

GuruGuys
What's DOS?
Posts: 4
Registered: ‎11-25-2014
Location: India
Views: 3,032
Message 3 of 19

Re: Warranty Info for Motorola Keylink


Thanks for the quick response! Look forward to seeing if they will be able
to honor warranty.
Moto Sr Moderator
Moto Sr Moderator
Posts: 15,449
Registered: ‎02-03-2016
Location: US
Views: 3,032
Message 4 of 19

Re: Warranty Info for Motorola Keylink

I have escalated this for you. I hope that someone can help you with this problem. Hope this helps.

I am not a Motorola/Lenovo Employee. I am just a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position.

Wendy_W
Bit Torrent
Posts: 1,003
Registered: ‎11-17-2013
Location: United States
Views: 3,032
Message 5 of 19

Re: Warranty Info for Motorola Keylink

I'm checking into this for you. Please bear with me. Smiley Happy

TimTurbo
Broadband 3G
Posts: 1,518
Registered: ‎11-08-2014
Location: Fair Oaks, California
Views: 3,032
Message 6 of 19

Re: Warranty Info for Motorola Keylink

Wendy while are you are checking on the Keylink's warranty could you please also check to see if it will become available again or if it has been discontinued? It's a great little device and I would love to buy a few more. The old webpage (Link below) no longer works and a Google search proves fruitless.



http://www.motorola.com/us/accessory-family-page-1/Motorola-Keylink/keylink.html



Thanks! smiley

Wendy_W
Bit Torrent
Posts: 1,003
Registered: ‎11-17-2013
Location: United States
Views: 3,032
Message 7 of 19

Re: Warranty Info for Motorola Keylink

Your wish = My command



http://www.motorola.com/us/consumers/header-accessories-more/Motorola-Keylink/keylink.html



Welcome back to the product line, Keylink!



GuruGuys -- We're still working on getting inventory available for warranty exchange. Bear with us for a couple more days, ok? Please email supportforums@motorola.com, reference this forums thread, and let us know you're looking to do a warranty exchange on a keylink, and we'll follow up with you and let you know when we're ready to roll, ok?

TimTurbo
Broadband 3G
Posts: 1,518
Registered: ‎11-08-2014
Location: Fair Oaks, California
Views: 3,032
Message 8 of 19

Re: Warranty Info for Motorola Keylink

Wendy you are AWESOME! yes



Thank you sooo much! smiley

GuruGuys
What's DOS?
Posts: 4
Registered: ‎11-25-2014
Location: India
Views: 3,032
Message 9 of 19

Re: Warranty Info for Motorola Keylink

Thanks for the help everyone. I am glad to see it is back in stock as well!



 



 

tardis131
Paper Tape
Posts: 73
Registered: ‎11-14-2013
Location: United States
Views: 3,032
Message 10 of 19

Re: Warranty Info for Motorola Keylink


Wendy_W said:


Your wish = My command



http://www.motorola.com/us/consumers/header-accessories-more/Motorola-Keylink/keylink.html



Welcome back to the product line, Keylink!




Thanks Wendy. I can confirm that the link not only works, so does the shopping cart.  Just ordered one Smiley Happy