A couple of years ago we had this idea. What if we had a group of volunteer owners who we could call on for feedback on software, how they use their phones, and for details on a variety of issues? Since we first put out the call for volunteers, the registration count for the Motorola Feedback Network has climbed to more than 20,000 -- looks like it was a pretty good idea!
However, those processes we started with were not designed for such numbers, and that's been a problem. Outdated phone models and serial numbers were hard to update, typos could ruin your participation, and the recruiting system was always breaking down.
So we've changed it. Here are some important things to know if you want to become, or continue as, a member of the Motorola Feedback Network (MFN).
Now, the only way to register is through your forum profile. This can be done when you sign up for a forum membership, or by visiting your profile here on the site. (Click on your own name to get there.) You will see this at the top of your profile - click the links there to register:
Want to participate in a Motorola Feedback Network Opportunity?
As a result of this change, only forums members will be able to participate in tests and projects. While this has always been a rule of the MFN, the links to register were often passed on to non-members. Soon, you won't be able to sign up without signing in.
The new registration process will also require that you submit a valid serial number (MEID, etc.). If you don't, you can still be a forums member, but you can't be in the MFN. We need that number to push software, etc., and this way we know it's valid going in. (The other good news is that if you switch phones you can now keep your information up to date so we always have what we need.)
To remain a member in good standing, you will have to provide feedback. In the past, some percentage of owners signed up for software tests, etc., and then "took the software and ran" without providing us with comments or survey responses. Even though it isn't a huge number of people, we really just want to work with those who keep their commitments. We understand that a member may miss once in awhile so this will only effect those who never or rarely give feedback.
Another advantage of the change is that you can register multiple devices on your profile and indicate which of those you want included in the MFN. On our end, we think it will make it much, much easier to generate lists of owners, send invitations, start and end test groups and compile survey results.
We hope that everyone who has previously signed up for the Motorola Feedback Network will re-up using this new process. If you have registered before but have not yet updated your membership here on the forums, we will invite you to do so with an email sometime in the near future. Or, just click into your profile and do it now.
We will have a transition period. During the next few months, we will include those signed up through our old method and those using the new method.
The information collected by the Motorola Feedback Network is of tremendous value and we appreciate the amazing participation we've enjoyed. Looking forward to more of the same going forward.