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Motorola Admin Motorola Admin
Motorola Admin
‎12-07-2016 12:20 PM

We added a new topic to our video channel -- understanding and managing heat on your phone. This is an important topic because it seems to be widely misunderstood. We attempt to illustrate why a warm phone, or even a hot one, is not necessarily a cause for alarm.

 

And we did it in two ways.

 

One video is like the others you may have seen (see our DIY series here!) and walks you through the information in a very straightforward way. It comes in under four minutes and you can pick up some useful information. 

 

The other is.... different. 

 

We never want to appear to take your concerns lightly, but we still hope to have a little fun. So feel free to sample this "more-fun" version of our new video and learn a little about why phones give off heat. If it's not to your taste, well, there is always Version 1.

 

We would love your opinion on our two new videos, and on our entire series. We are working on more topics but would love your feedback, here or in the YouTube comments areas. 

 

Thanks!

51 Comments
JustMark
Vacuum Tubes

 Hey Matt,

 

I really like the claymation video - looks like you guys had a lot of fun.  My Moto X gets warm from time to time, but usually only when pulling down a lot of data or I've been using the wifi heavily and it's never been a problem.  In fact, with temps in the 20's today, it might be rather welcome. ; )

 

Mark

Motorola Admin Motorola Admin
Motorola Admin

Thanks Mark! We worried a bit about it but we think it's pretty neat. We have made a few tweaks to it and will be uploading a slightly different version shortly.

nishant_123
Paper Tape

Hi,

 

  I am Using Moto X play smart Phone ,from yesterday I had Faced Problem in Use Drop downmenu, menu button,overview button not working .I have cheked all setting but still problem remain same so I have again try to factory reset menu setting but in this reset phone option not flashing so i have agin try to safe Mode but still problem same 

 

please help me for reolve thuis issue.

 

nishant

Hrishikesh23
Paper Tape

 The video is a great description of what's causing the heat and shows helpful ways to reduce the issue. Although it's not a perfect solution. I'd like to request adding a overheating resolve patch for Moto G4+ devices. That would be very helpful. Thank you for reading this comment.

Hrishikesh23
Paper Tape

I watched both the videos and i think people would prefer watching version 1 as it feels much more professional. Thank you for reading this comment.

amitbhatis84
Paper Tape

I have a moto z play. I missing some app in this mobile such as audio & video player, image viewer  FM player separately plz improve that, and update 

Raj3132sharma
Paper Tape

Pls guys don't buy Moto  E3 power .It have  major problem. When u use LTE & VOLTE SERVICE INTERNET that time your another SIM not received any call. I bought this smartphone last week. And my friend told me that it phone doesn't meet. We hearing only beep beep beep...

 

I am very excited for this smartphone but this time I am feeling faked person.

 

Pls suggest what am I do? 

Can I take legal action against this company?

Rony91
What's DOS?

I have problem with proximity sensor it's not working please let me know if any solution

 

Nirbhay01
Paper Tape
Hello Moto, I have some problem with my Moto g4+ , if I m playing game especially mortal Kombat x and any call coming or if I m going to any other app during the playing then a nav bar shadow is coming in nav bar side in all time in game till the game is not closed. Please give me solution and fix
Nirbhay01
Paper Tape

Hello Matt,

I have some new problem with my Moto g4 + after naugot update if I playing game or using other sound app, during this time if coming any message then notification sound is so load and like  broken speaker. Please solve this bug.

 

Thanks in advance

Prashantcdfst
What's DOS?

Dear All,
Greetings from Prashant.
I was a huge fan of Motorola as it provided good quality phones in a average range for mango people. I too purchased Moto G1 having trust on Motorola. It was really a good cell so my trust on Moto was built up well.
As Motorola upgraded it's mobile I too has upgraded cell by exchanging previous ones.
Till 2 years using Moto G1 and G2 i didn't required any service as phone gone well working.
After having Motorola Moto G3, after 6 month i got issue in charging pin connector. I went to service center, first service center refused to take the cell by saying that you have taken local vendor. I tried to make them convince and even tried on customer care number but didn't get any help from them.
Finally i had a other option of Moto service center and they taken my cell for servicing. Surprisingly, i waited for 25 days for getting my cell back. After this all, i was happy to get the cell. But i was shocked to see that my cell has got another many issues. Really shocking to see, many of scratches, speaker quality tempering, white impressions on screen etc. That was the Motorola service.
Customer support told me to submit my cell again so even having issue for being without cell i resubmitted the cell. Again it took 25-30 days to coming back. Even the service center never call you to update. I have to go several times just to ask if the cell is back as they don't pick the calls. Still the speaker quality was not handled. Really the worse service from Motorola.
After 1 month the charging pin connector again started creating issue and stopped taken charging. I was out of my residence and had to do travel for a long with friends. For being connecting with them i had to took local vendor just to make charging connector started working. After coming back to home i shared the whole incident with customer care, service head of Motorola. They promised to support me. After so many chain mails, and again getting panic by visiting service center just to ask the process, after one month they refused to take the cell. That one month i just suffered on basis of their words.
Really the worst service from Motorola. Guys if you cell need service, rather than sending it to service center or believing the company, cell it or exchange it. you will be less panic.
This is my Motorola Support story. I have decided not to buy any Motorola cell in future.

emilia12
Punch Card

Lenovo Moto X Styl Jak właczam muzyke CZY Chce ustawic melodie do trzeszczy.

Dennis68
Fanfold Paper

 I recently bought a Moto G4 and get a black screen when I try to access voicemail. I can hear the prompts to enter my passcode, but cannot enter it because of a black screen.

dodgy55
Paper Tape
Just received my new Moto G4 unlocked phone. While waiting for my sim card from Tracfone I was using the Wi-Fi. Everything was great until I tried to unlock my screen with my four digit pass code. Could not get past the enter code screen. Had to do a factory re-set. Factory re-set allowed me to start over fortunately. Tried this two additional times and still could not get beyond pass code screen. Does not having a sim card affect the phone's ability to process the four digit pass code? Also, how does the four digit pass code offer security if anybody can do a factory re-set with the locked screen?
rahulmicromax64
Paper Tape

Its my humble request to Lenovo please provide Noughat update for Moto G Turbo Edition. As Motorola provides minimum 2 software updates and Moto G Turbo Edition has all requirements for Noughat so please provide Noughat update for Moto G Turbo Edition.

KD3
Paper Tape

Hi, new user MOTO Z Play, I am facing heating problem in the phone, when I keep for charge mobile get so much heat, kindly suggest me what to do??

kvilpura
Serial Port

Sir

i am moto z play user and i am from india.

last week i got an update of september 2016 security patch

i called mototola service and they said go an update your phone, not to worry

so i update it. after the update problem started with me

my moto z play restarting several times without any reason and showing me that "your device failed verification and may not work properly" on every boot

i am frustrated from this problem and can't understand whats happening it is my primary device i am worried beacuse this problem

please help me i need quick help

adityavrdhn
What's DOS?

I am a moto z play user. Heard that moto has released nougat preview versiom for owners community. How could I get it

kvdelhi31
Paper Tape

hi...i am a moto g4 plus user ....after naugat update...the phone is taking too much ram storage(87% ram used)...dats y my phone is getting hanged...mainly this issue occurs after a charging...this is worst update...

Buddhika
Paper Tape

My phone is moto x 1052,Not working sinhala font.plece halp me

Vicentevp
Paper Tape

Hola, me gustaría saber cuándo llega Android Nougat beta, pues, me suscribí a la beta, pero no me llegó nada. Mi dispositivo es un moto g4 Play. #AndroidN

 

sreenivas134
Blue Screen Again

I'm a big fan of Moto because of the user community and support. Recently I bought Moto M. I'm a techy, I was trying something and got stuck. My phone is not booting up. Can you please share the stock ROM for Moto M. Thanks...

DeDe-2017
Paper Tape

MattForumsMngr wrote:

We added a new topic to our video channel -- understanding and managing heat on your phone. This is an important topic because it seems to be widely misunderstood. We attempt to illustrate why a warm phone, or even a hot one, is not necessarily a cause for alarm.

 

And we did it in two ways.

 

One video is like the others you may have seen (see our DIY series here!) and walks you through the information in a very straightforward way. It comes in under four minutes and you can pick up some useful information. 

 

The other is.... different. 

 

We never want to appear to take your concerns lightly, but we still hope to have a little fun. So feel free to sample this "more-fun" version of our new video and learn a little about why phones give off heat. If it's not to your taste, well, there is always Version 1.

 

We would love your opinion on our two new videos, and on our entire series. We are working on more topics but would love your feedback, here or in the YouTube comments areas. 

 

Thanks!


WG
 

Jv29
Paper Tape

I am having Moto g4 ay.Its amazing,bt now a days it's overheating and battery is draining too fast.

 

Kindly help.

shraddha14
Paper Tape

Hi
I am using moto m mobile
It is continuously showing the message "unfortunately Google apps has stopped working" and no other function is on

unmemess
Fanfold Paper

I've obsereved my phone (MOTO X STYLE) getting heated in 3 scenairos. One is while use 4G Data with weak signal , Second is while I put mobile for charging and Third is when I run or utilize multiple apps ( this makes my phone hang or a auto reboot ) . Only help for we us to switch off data, close all apps and put my phone in Battery Saver mode to get rid of the heat or cool down. some times I had to keep my phone switched completely for at least 20-30 mins.  

 

Matt,  I still need to watch the self servicing videos.. I hope they might give some solution to avoid the heating problem. 

hibirendra1
Paper Tape

Hello All,

I just purchased Moto g 5 plus..It Isa awesome phone...Good speed, awesome camera.looks very rich...I waited for 3 months for this phone..It is my 3 Rd Motorola phone...

Thanks 

Birendra....

Priya34
Paper Tape

Hi,

I bought Moto M 3 days back only. It came up with Android 6.0 version. I've checked updates as well. I didn't get Android 6.0.1. Should I wait for an update or what appropriate step should be taken? Please guide.

Renjithvk
What's DOS?

Dear developers...iam currently owning a moto g2 because of i dont like to shift to any other brand,i have been waiting for a better g series device but why iam still waiting is that...not me..... everybody in india waiting for a 64 gb variant and also g5 plus is a bit overpriced for the 32 gb variant....thats why sales is still lagging in numbers in flipkart...please take it as a feedback...no one will.choose g5 plus's 32 when there is 64gb variant competitors with much lesser price...because of im a moto fan...I'm still waiting for that change..

mohitkuls
Paper Tape

I bought Moto G5 Plus from Motorola.com, This phone is good but I encounter few issues:
1. It does not connect with 4G LTE data, but my old Moto G1 used to connect with 3G data. So internet when I was not at home.
2. It automatically store photos and videos on Google photos, and I encounter issues when I tried to share those photos on Facebook or whatsup.
3 Moto G5 has a feature to create a movie using your photos, but again that movie can not be shared on social media..

 

utkarsh_29
What's DOS?

 

Hello everyone ,

 

I have just purchased this phone, the 3GB/32GB variant. The only problem I am facing is that battery drains very fast. Althought the phone heats up a bit all the time, I can tolerate that.

 

Can you tell me if fast battery draining occurs with other devices as well ? If no, should I replace mine ?

 

Thanks !

Hslodha
Blue Screen Again

Hi,

i am facing an weird issue post the OTA update s141_170329_row .My phone drained pretty fast one night and from next morning it woould not charge up.it took a whopping 5.5 hr to reach battery level of 2% and about 10 hr for 9%. also,the phone would often restart,battery would drain al by itlsef and woul take huge time to even boot up.

 

kindly help.urgent.

Ankit_Kamat1
Paper Tape

Camera Error,

 

Hello,

 

I am getting the camera Error in Moto g5plus plus mobile. The error is ' please restart the camera'.

 

Can you please take a look and help me to get this issue resolved.

 

Thanks and Regards

Ankit Kamat

SanjitGupta96
Paper Tape

I have Moto g5 after update battery drains very quickly

I wanted to buy Moto g5s plus any idea what will be the cost and how much extra for upgradation if not possible then

In next software update make Android beta for Moto g5 too and better sound with Dolby if possible and can the display increase I mean to say no gap between screen and body 

nishyman10
Paper Tape

I have MotoG 4 plus and started switch off after 6 month. My phone is fully update with all patches.  Either I watch movie on you tube or attending call. It is switch off and need to start manually...please help me to fix this issue

Yuaza6
Paper Tape

Hola 

 

He adquirido un moto G4 plus pero tengo un gran problema con la red el teléfono no tiene reporte de robo pero le pongo mi sim lo detecta y cuando hago llamadas dice red no disponible quisiera saber si tiene solución 

Pavankashyapb
Fanfold Paper

music player stops playing when my screen goes to sleep in moto e4 plus.

can anyone provide me the solutions for this

Kiwisara29
What's DOS?

Hi Matt,

 

appreciate if you could help, my partner has the droid turbo 2, for about 4-5 months now. It is severely heating up to the point you cannot hold it. The battery is also not holding charge.

do you think it might be faulty?

 

regards

sara

Laba1
What's DOS?

Mera Moto E3 power hai six month huwa hai kuch Kaash Bura nahin hai port todisi hang hota kiyun ki application zyada used nahi hota tu so Kiya korna chahiye taaki hang na ho

CaptainObvious
Serial Port

Loved the "more fun" version...particularly the soundtrack!

Its good to see Moto folks taking risks...even if it is only in a playful way.
Keep it up!! 

Madhus124
Paper Tape

Moto E4 plus gets over heat while charging  .....when charger is un  plugged it will cool down it's common are is there any problem

waupundan
What's DOS?

Im justa basic phone guy. Just purchased a Moto e4 and really would ether a LED notifacation or dim screen notifation to tell me if I get a call when I am away from my phone. Any ideas what to do

Anakin85
What's DOS?

How much time you need to release android nougat for Moto X Pure Edition?

SanjitGupta96
Paper Tape

My moto g5 doesn't get software updates at all 

June security update

If i don't get any update then......

 

 

Can i get g5s plus with exchange with g5 what will be the cost is bought for 12,000 and extra can be given if any extra pffers such as rs 3000 extra and get g5s plus as i want to upgrade

Renjithmitra
Paper Tape

Bought new Lenovo k8 from market. But this particular model seem to be mysterious. No specs, accessories or any details available in market or in any websites (including Lenovo official website).

At least please make available of screen guard and case for this model(Lenovo k8 XT 1902-1).

Renjithmitra
Paper Tape

Help for model LENOVO K8 will be deployed after SA date.

What does it means. What is SA date.

Help please


MattForumsMngr wrote:

We added a new topic to our video channel -- understanding and managing heat on your phone. This is an important topic because it seems to be widely misunderstood. We attempt to illustrate why a warm phone, or even a hot one, is not necessarily a cause for alarm.

 

And we did it in two ways.

 

One video is like the others you may have seen (see our DIY series here!) and walks you through the information in a very straightforward way. It comes in under four minutes and you can pick up some useful information. 

 

The other is.... different. 

 

We never want to appear to take your concerns lightly, but we still hope to have a little fun. So feel free to sample this "more-fun" version of our new video and learn a little about why phones give off heat. If it's not to your taste, well, there is always Version 1.

 

We would love your opinion on our two new videos, and on our entire series. We are working on more topics but would love your feedback, here or in the YouTube comments areas. 

 

Thanks!


 

Pradip_singha
Paper Tape

When will be the anriod Oreo update come to us ?#moto z play

lucky_007
Paper Tape

hay buddy 

i dont know how to post my problems or question in this fourm

help

Rakesh110
Paper Tape

Hi,

I am getting error "mobile services isn't responding" please help. Model : Moto e4 plus. This is frequently happening after system update.

Luke7774
What's DOS?

I'm facing issue on wireless display in cast screen feature of Moto G5S Plus. Please help me to fix it!