cancel
Showing results for 
Search instead for 
Did you mean: 
The DIY Movement - why not for your phone?
Not applicable

 

9128539803_2fd5b4694e_z.jpg

One thing you learn when you spend enough time on forums like this one -- there are many basic troubleshooting steps one can attempt to address most issues. Clearing cache, checking functions in Safe Mode, etc., are all tried-and-true ways to either solve a problem or narrow it down so it can be solved.

 

None of these troubleshooting steps are difficult (I can do them, which proves it) but they are not generally the first thing that springs to mind. So, we made a series of videos. We know folks are not exactly in love with the idea of calling a call center for help and thought, well, if you were a good agent, what would you recommend? 

 

There are four short videos that walk through basic trouble-shooting -- here's the list:

  • Powercycle
  • Reset app preferences
  • Hard reset / Forced reboot
  • Clear cache (multiple methods)
  • Test in Safe Mode
  • Factory Data Reset

(There is a fifth video that shows how to do some of these actions from the fastboot menu vs. the phone Settings. Coming soon!)

 

Of course, this is a one-size-fits-all approach that we know won't address all situations. So we're working on additional videos on topics like audio issues, Bluetooth and Wifi, and why phones get warm and what to do about it.

 

If you want to check out our first four DIY vidoes, please do -- they are here on YouTube. We're eager to hear your feedback on these videos and ideas on future efforts. Thanks!

(photo courtesy of Maciej Wojnicki and flickr.com / https://www.flickr.com/photos/mananasoko/)

37 Comments
Not applicable

This is a great idea! 

Not applicable

Thanks, Brian! Would love some help spreading the word.

Not applicable

Great Idea Matt ! 

 

This is the perfect addition/replacement for the somewhat watered down user guides we get nowadays that never seem to go into much detail.

 

 

Not applicable

Your welcome.  And I'm on it :-)

Not applicable
Shared and pinned on our G+ community!
Not applicable

Thanks SalimAwad! Can I get a link please?

Not applicable
Not applicable

my phone got nocked over by the wind one day i was at work. the screen cracked and i can't use my phone on half of the screen. the bottom half doesn't work. so i was using and the play store went off my phone so my husband tried to do a factory reset on my phone. it worked till i got to the screen that said select languageand i did but then it has a yellow arrow under it and i can't get it to work everything else works but that. how can i get around that

 

Not applicable

sandyfrog, can you post in the community for your phone? It does sound like it's going to need to be repaired for a fee.

Not applicable
Not applicable

I missed this post earlier, this is pretty cool in my opinion.  Seems like a great way to share some basic Android info and simple steps to work through basic issues.  I will try to share as much as possible.  Good job!  Smiley Happy

Not applicable

The videos are very helpful in understanding basic troubleshooters. 

Not applicable

when the motorola bring the moto x 2013 after that every one liked the size of phone and even apple compane released the iphone 6 with the siize of 4.7 and i think its a the best size of phones 

Not applicable
I watched all videos. I have suggestion, Moto team should uodate video procedure according to Marshmallow UI. All these video are based on Lollipop. And in Clearing Cache, team should include clearing Cache partition steps as well. And In FDR, external reset procedure should be included. Else, all steps are clear and easily understandable.
Not applicable
How to get moto launch invite for media or fans .i want an invite for the moto launch held on sept 19
Not applicable

Plz make available screen cast simple like another phone on moto g4 plus

Not applicable

Quiero liberar mi moto g

Not applicable

Hi, not sure if this is the right area for this question....

I purchased a used XT1540 from a thrift store. I did the full factory reset/delete all user data ect. I tried to do the setup but it would not accept my gmail account. I do not have the previous owners account information. Someone on another forum said I had to wait 72 hours for it to work. It's been 80 hours and I still can not get it to accept my gmail account. Do I have to wait 72 hours without trying to connect to gmail. Or is the phone locked for 72 hours.

Thanks for any info.

Kevin

Not applicable

Gallery is missing in Moto E³ power. N camera's settings are missing also. N there's lots of bugs. Please update these, fix them. We required a update of these bugs fast. 

Thanks

Not applicable

I'm not receiver up date to my G4 Plus. Why?

Not applicable

Phone app-problem didn't solve.

#Matt, Please do some for me.

Thanks in advance

Not applicable

Does Moto z play supports volte in India? Kindly clarify.

Not applicable
Moto e3 is great phone just need update
Not applicable

Very much tired about my Moto g4 plus. Having the phone about 3.5 months, I think my mobile is a worst phone in my life. The phone has comes under a serving for solving one reason ( skin replacement) , it shows another 2 problem. One is touch problem when plugged in for charging( YouTube link- https://youtu.be/qJ8QcFLOIKM ) and another is back camera, the camera doesn't autofocused, always a blurred image. Plz do something @Moto_IND .
I am very much tired for all of these.

IMG_20161129_183934.jpg

 

 

Not applicable

When will I receive nougat update for Moto g4 plus in India

Not applicable
Hard Reset menu in Chinese language , how can i reset moto e³power
Not applicable

Hi Matt,

 

Doeas your solution help in getting applications updated and google app working on Moto G4 plus android 7.0?

Not applicable

Great.....

Not applicable

Awesome Blog!

Not applicable

 My motog 4 plus  was slipped and fell down and the screen was damaged but udio was perfect. After replacing the screen, there is no audio at all...how can I resolve..I tried all the troubleshooting methods and went to the shop where screen was changed..he was unable to rectify...

Not applicable

Hi i am using moto x play i live in india. I buy moto x play on Feb 2016 but after completing 1 year my phone motherboard giving issue in microphone and media sound also not playing then I go to service center. After checking my phone they reply motherboard of your phone have to replace and cost 9500rs. I am very disappointed after this only 1.2 year before I buy and I this big loss i am facing

I request you give me proper solution to overcome this problem in reasonable cost

Thanks 

Sachin pawar

India maharashtra

Not applicable

iam also  facing the exact problem pls help me...my motog4 plus suddenly switch off many times

Not applicable

still the reboot issue in moto m solve the problem soon 

Not applicable

How about a diy section for people with Verizon branded bootloader locked phones they have paid for and can't do anything with !love the hardware but why is it I can't unlock my bootloader even if the phones paid off. Find another hardware provider ?

Not applicable
  1. Upset with my g5s plus due to camera performance and software updates
Not applicable

This wave of DIY "education" via what little other users know about a device is just plain moronic. I have an issue today with my Moto Z Force, which is barely over 2 years old. It's a great phone and if I had a choice I wouldn't want to replace it as long as it doesn't go obsolete. But guess what? Lenovo has different plans. Right now I'm going through the issue many, many others are going through: intermittent shutoffs when the battery can be at 65% or can be at 0%, short battery life (have to charge at least daily when I don't use it, every two hours if I use it a lot). My gut feeling tells me that the phone is not talking to the battery or there is a loose connection, but there is NO ONE who knows what to do. Oh, but to learn this you have to read endless bogus solutions by know-it-alls who barely read the issue listed by a poor soul, and they are ready to burp an opinion with no basis. So do a DIY fix? Really? Your article is just absurd. What you list as "fixes" are nothing more than maintenance activities. Going back to my issue, I thought I would chat with Motorola support. They don't fix things, they give you a used replacement for the bargain price of $150.00. So I give up my 2.5-year old phone, which I bought as soon as it came out, and then send it with $150.00 and I get a 2 year old to 1.5 year old phone which someone else returned and hope there is no issue with it... Is this a freaking fix? No more Motorola for me. Thank you.

Not applicable

สวัสดีครับคุณรุ่งโรจน์พอดีผมอ่านที่พี่โพสต์ลงเกี่ยวกับมือถือ x4 ที่อัปเดตเป็นรุ่น Android pue 9 แล้วเกิดปัญหาหลาย ๆ อย่างแล้วพี่ 8 หรือยังครับ ถ้าได้รับวิธีในการช่วยโทรติดต่อกลับมาหาฉันหน่อยขอบคุณมาก ๆ เลยนะพี่ .. (0813642436 Tikky)

Spoiler
 

@MattForumsMngr เขียน:

 

9128539803_2fd5b4694e_z.jpg

สิ่งหนึ่งที่คุณเรียนรู้เมื่อคุณมีเวลามากพอในฟอรัมเช่นนี้ - มีขั้นตอนการแก้ไขปัญหาขั้นพื้นฐานมากมายที่สามารถพยายามแก้ไขปัญหาส่วนใหญ่ได้ การล้างแคชการตรวจสอบฟังก์ชั่นในเซฟโหมด ฯลฯ เป็นวิธีที่พยายามและจริงในการแก้ปัญหาหรือ จำกัด ให้แคบลงเพื่อให้สามารถแก้ไขได้

 

ไม่มีขั้นตอนการแก้ไขปัญหาใด ๆ ที่ทำได้ยาก (ฉันสามารถทำได้ซึ่งพิสูจน์ได้) แต่โดยทั่วไปแล้วสิ่งเหล่านี้ไม่ใช่สิ่งแรกที่ควรคำนึงถึง ดังนั้นเราจึงสร้างวิดีโอชุดหนึ่งขึ้นมา เรารู้ว่าคนที่ไม่ได้รักกับความคิดที่จะเรียกศูนย์บริการข้อมูลเพื่อขอความช่วยเหลือและความคิดถ้าคุณเป็นตัวแทนที่ดีคุณจะแนะนำอะไร 

 

มีวิดีโอสั้น ๆ สี่เรื่องที่ผ่านการแก้ปัญหาเบื้องต้น - นี่คือรายการ:

  • powercycle
  • รีเซ็ตการตั้งค่าแอพ
  • ฮาร์ดรีเซ็ต / บังคับให้รีบูต
  • ล้างแคช (หลายวิธี)
  • ทดสอบในเซฟโหมด
  • ข้อมูลโรงงานเริ่มต้นใหม่

(มีวิดีโอที่ห้าที่แสดงวิธีดำเนินการบางอย่างจากเมนู fastboot กับการตั้งค่าโทรศัพท์เร็ว ๆ นี้!)

 

แน่นอนว่านี่เป็นวิธีการเดียวที่เหมาะกับทุกอย่างที่เรารู้ว่าจะไม่จัดการกับทุกสถานการณ์ ดังนั้นเราจึงกำลังดำเนินการกับวิดีโอเพิ่มเติมในหัวข้อเช่นปัญหาด้านเสียงบลูทู ธ และ Wifi และทำไมโทรศัพท์จึงอุ่นขึ้นและจะทำอย่างไรกับมัน

 

หากคุณต้องการที่จะตรวจสอบสี่ครั้งแรก vidoes DIY ของเราโปรดทำ - พวกเขามีที่นี่บน YouTube เรากระตือรือร้นที่จะรับฟังความคิดเห็นของคุณเกี่ยวกับวิดีโอและแนวคิดเหล่านี้เกี่ยวกับความพยายามในอนาคต ขอบคุณ!

(เอื้อเฟื้อภาพถ่ายโดย Maciej Wojnicki และ flickr.com /  https://www.flickr.com/photos/mananasoko/ )


 

Top Kudoed Posts